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Library and Information Science

Selected Works

2015

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Articles 781 - 785 of 785

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Ala Emerging Leaders Poster Presentation 2015, Elizabeth Boatright, Crystal Boyce, Sarah Espinosa, Rebecca M. Marrall, Angela Kent Dec 2014

Ala Emerging Leaders Poster Presentation 2015, Elizabeth Boatright, Crystal Boyce, Sarah Espinosa, Rebecca M. Marrall, Angela Kent

Crystal Boyce

This poster represents the work of an Emerging Leaders (EL) Team tasked by the Reference and User Services Association (RUSA) Publications Committee to investigate whether RUSA should create resources for 21st-century reference and user services librarians interested in the concept of “library as publisher.” Within this report, readers will find a proposed definition of library publishing, the results of an environmental scan of support provided by library and affiliated professional associations, results of a survey gauging interest in library publishing services, and recommended next steps for RUSA.

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Secret Shopping As User Experience Assessment Tool, Crystal Boyce Dec 2014

Secret Shopping As User Experience Assessment Tool, Crystal Boyce

Crystal Boyce

Secret shopping is a form of unobtrusive evaluation that can be accomplished with minimal effort, but still produce rich results. With as few as eleven shoppers, the author was able to identify trends in user satisfaction with services provided across two entry-level desks at Illinois Wesleyan University’s The Ames Library. The focus of this secret shopping program was on user experiences, rather than whether correct answers were given by student employees working at the desks. Overall, users were satisfied or very satisfied with their experiences, though user feedback identified one desk as providing consistently better service.

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Pre-Print - Secret Shopping As User Experience Assessment Tool, Crystal Boyce Dec 2014

Pre-Print - Secret Shopping As User Experience Assessment Tool, Crystal Boyce

Crystal Boyce

Secret shopping is a form of unobtrusive evaluation that can be accomplished with minimal effort, but still produce rich results. With as few as eleven shoppers, the author was able to identify trends in user satisfaction with services provided across two entry-level desks at Illinois Wesleyan University’s The Ames Library. The focus of this secret shopping program was on user experiences, rather than whether correct answers were given by student employees working at the desks. Overall, users were satisfied or very satisfied with their experiences, though user feedback identified one desk as providing consistently better service.

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Opportunities Beyond Electronic Resource Management: An Extension Of The Core Competencies For Electronic Resources Librarians To Digital Scholarship And Scholarly Communications, Angela Dresselhaus Dec 2014

Opportunities Beyond Electronic Resource Management: An Extension Of The Core Competencies For Electronic Resources Librarians To Digital Scholarship And Scholarly Communications, Angela Dresselhaus

Angela Dresselhaus

This paper will provide an overview of current topics in Digital Scholarship and Scholarly Communications DS/SC and draw connections between these new areas and the traditional skill set of electronic resources librarians (ERLs). Commonalities between the skills outlined in the Core Competencies for Electronic Resources Librarians (CCERL) and those needed for success in DS/SC will form the basis of the author's recommendations for involvement in these new areas.

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Measuring The Research Readiness Of Academic And Research Librarians: A Project Report Of The Institute For Research Design In Librarianship, Kristine R. Brancolini, Marie R. Kennedy Dec 2014

Measuring The Research Readiness Of Academic And Research Librarians: A Project Report Of The Institute For Research Design In Librarianship, Kristine R. Brancolini, Marie R. Kennedy

Kristine R. Brancolini

The Institute for Research Design in Librarianship (IRDL) is a continuing education program designed to help academic and research librarians improve their research skills and increase their research output. Funded by a grant from the Institute of Museum and Library Services (IMLS), the centerpiece of the project is a nine-day workshop on research design each summer for three years, 2014–2016. Twenty-one participants each year will leave the IRDL with increased knowledge of research skills and with a viable research proposal to be conducted during the following academic year. Project assessment is carried out each of the three years with input …

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