Digital Commons Network^™

Kicking & Streaming! Lessons Learned Building Oral History Collections In Bepress, Autumn M. Johnson

Library Faculty Presentations

Presentation given by Georgia Southern faculty member Autumn M. Johnson at Digital Commons Southeastern Users Group Meeting.

Everyone Loves Gummi Bears! Removing The Intimidation Factor From Research Data Management With Yummy Fun., Dawn Nikki Cannon-Rech, Jeffrey M. Mortimore

Library Faculty Presentations

How do you get students excited about research data management and attract over 70 participants to a voluntary workshop? How do you get Librarians excited about teaching a research data management workshop to undergraduates? With the promise of Gummi Bears and hands-on fun! During this workshop session, presenters will break down their experience overhauling a faculty workshop into an active learning session to expose students of all experience levels to basic research data management concepts and techniques. Presenters will walk participants through their design process from inception to delivery, highlighting how Gummi Bears lessened students’ intimidation with this complex topic …

Having Our Say: Engaging Ill And Liaison Librarians In Metadata Curation In Eds, Jeffrey M. Mortimore

Library Faculty Presentations

Deciding whether to support discovery of metadata for unsubscribed content raises a lot of questions for technical and public services librarians, from the philosophical to the pragmatic. Doing so requires careful curation and monitoring of metadata sources, and benefits from library-wide input. During this session, presenters describe their process for vetting metadata collections with ILL and liaison librarians for inclusion in EDS. This involves a three-step evaluation of collections for overall metadata quality, likelihood of ILL fulfillment, and value to the collection. Over the course of this evaluation, technical services, ILL, and liaison librarians each “have their say” on whether …

Successful User Experience Active Listening + Creative Solutions = Building Relationships, Engaging Older Adult Patrons, Kay Coates, Dylitchrous Thompson

Library Faculty Presentations

Presentation given at Georgia Libraries Conference

A brief discussion on ways librarians can use design thinking strategies to support older adult library users. With more university libraries serving the public, academic librarians must be prepared to serve non-traditional students and multi-generational patrons. In particular, older adult library patrons often surface with unique research quests ranging from leisurely bylines, life-long learning to ancestral pursuits and more. Assessing their distinct needs yields opportunities to serve this population of users through relationship building, knowledge-based content, and access privileges. Design thinking solutions can equip academic librarians to effectively engage, support, and satisfy the diverse …

Teamwork Makes The Dream Work: Positioning, Collaboration, And Finding Balance Across Technical And Public Services, Jeffrey M. Mortimore, Dawn Nikki Cannon-Rech, Sai Deng

Library Faculty Presentations

This presentation was given at the ALCTS Creative Ideas in Technical Services Interest Group, ALA Annual Conference.

Summary: Technology, budgets, and library reorganizations have dramatically reshaped the roles of technical and public services librarians in recent years. Ways of collaborating across library units have changed as well. Together, technical and public services librarians are asking how we should position ourselves, seek collaboration, and find balance in our work. Drawing on participants' experiences, we will explore how engaging strengths and expertise across technical and public services, and partnering with students and researchers in scholarly communication practices, reframes librarian roles and contributes …

Conversation Starter: Wonder Twin Powers, Activate! Leveraging Intra-Library Partnerships To Improve Service Impact, Dawn Nikki Cannon-Rech, Jeffrey M. Mortimore

Library Faculty Presentations

This presentation was given at the 2019 ALA Annual Conference.

Liaison librarians are superheroes, but they don’t go it alone. Share in one library’s experience cutting through the smoke and mirrors of the “solo subject liaison” service model by considering the intra-library partnerships necessary to deliver well-rounded, impactful research services. Presenters describe how collaboration between liaison and technical services librarians have strengthened the role of the liaison program while increasing awareness of library services, expanding instruction beyond the one-shot format, and extending the audience for services previously perceived as faculty-only. Join the discussion by sharing your experiences with intra-library collaboration, …

A Gap To Mind Diversity And Collection Development, Kay Coates

Library Faculty Presentations

Presentation given at the Georgia Library Association (GLA) CalPERS Diversity & Inclusion Group (CDIG), Diversity in Collection Development

This presentation is a curiosity driven discussion about identifying and attempting to address gaps in a library’s holdings as it seeks to adhere to the ALA’s values regarding Diversity and Inclusive content management. In congruence with the unique set of executive practices that institutionally predominates a library’s present modus operandi, approaches will differ. Hence, the question of collection audits and goal-setting to address inconsistencies arises. I will reference my experience of working in an academic library where the existing approach to Collection …

Dream Team, Assemble! Strengthening Partnerships And Collaboration Across Technical And Public Services, Jeffrey M. Mortimore, Kristin Nielsen, Marlee Givens, Sofia Slutskaya, Tricia Clayton

Library Faculty Presentations

This presentation was given at the GIL Users Group Meeting.

Escape The Doubt Using Escape Rooms To Teach And Align Learning With Ga Standards Of Excellence (Gse) & The Common Core Georgia Performance Standards (Ccgps), Dawn Nikki Cannon-Rech, Kay Coates

Library Faculty Presentations

Presentation given at the EdCamp 2019 Conference.

Embracing Technical Service's Public Service Role, Jeffrey M. Mortimore

Library Faculty Presentations

The traditional distinction between the “front office” and the “back office” fails to align with contemporary technical services practice. Today, technical and public services personnel are equally involved in providing resources, services, and support direct to patrons, demanding communication, collaboration, and public service competencies library-wide. Drawing upon participants' experiences, this roundtable will discuss the importance of communication and referral skills commonly associated with reference and instruction to the delivery of effective technical services. Discussion questions include:

• What are the emerging points of contact between technical and public services, and technical services and patrons? What role has the ongoing transition to …

Service To Older Adults: Defining The A, B, C Of Reference Interchange, Kay Coates

Library Faculty Presentations

Presentation given at 2019 Atlanta Area Bibliographic Instruction Group (AABIG) Conference

Older adult library patrons often surface with unique research needs. This presents opportunities to serve this population of users through relationship building, knowledge-based content, and access privileges. Employing empathy, design, and ideation from a design thinker’s toolkit can equip libraries to support this diverse group of learners whose information needs range from leisurely bylines, life-long learning, ancestral pursuits or other avocation. Design thinking solutions enable librarians to engage in effective reference transactions that satisfy these and other users. Successful user experience comes down to the A, B, and C …

A Quilt Of Many Colors: Utilizing Diversity In The Hiring Process To Ensure A Comprehensive Quality Workplace, Jordan Braddock, Kay Coates, Jessica Garner

Library Faculty Presentations

The Access Services Department at Henderson library followed ALA's new initiative to make diversity, equity and inclusion an essential part of our hiring protocol at the paraprofessional level. This presentation details our recruitment policies and strategies.
Recently, ALA added equity, diversity, and inclusion to the ALA Strategic Plan and one of the 2017 emerging leader projects was (Advancing Diversity in Public Libraries). With this in mind, the Access Services Department at the Henderson Library had the opportunity to fill seven staff positions. Three were shift supervisors and the other four were library staff assistants. This discussion will address how the …

Let The Right Ones In: Supporting Patrons As Content Creators With Libguides And Libguides Cms, Jeffrey M. Mortimore, Ruth L. Baker

Library Faculty Presentations

LibGuides aren’t just for librarians anymore. With flexible access and permission features, LibGuides and LibGuides CMS each offer a flexible platform for hosting and supporting patron-created content. This poster highlights how, with a few simple configurations, librarians at a mid-sized university in the southeast opened up the LibGuides CMS platform to host student-developed projects and portfolios. Employing similar techniques, libraries can host a wide range of patron content, including blogs, group and event sites, and more. Learn how to extend editorial permissions to patrons while protecting your own guides and assets, as well as how to control access to patron-created …

Assess And Improve: A Case Study At Georgia Southern University Library, Clement Lau

Library Faculty Presentations

Many academic libraries in America, including Georgia Southern University Zach S. Henderson Library are required to document and prove how its performance contributes to institutional goals and outcomes. Over the years, Henderson Library has been assessing its service performance, making improvements, and demonstrating its values. It has been applying various assessment tools and methods to evaluate its services and programs, using the findings to make improvements, and revaluating the improvements to prove its effectiveness. This poster demonstrates how Henderson Library continuously assesses and improves its services in recent years. This poster presents several assessment projects and their outcomes.

Bridging The Gap: Providing A Marketing And Support Framework For Institutional Repository Services, Jeffrey M. Mortimore, Debra G. Skinner

Library Faculty Presentations

Institutional Repositories require continuous promotion and support to attract and retain campus collections. However, balancing promotion with a clear representation of repository offerings, policies, and procedures is challenging, especially for institutions that rely on public services personnel for front-line promotion. This poster presents Georgia Southern University's recently-developed IR Services LibGuide as a model for providing such a framework (http://georgiasouthern.libguides.com/irservices/). This portal provides 1) a front-line promotional tool; 2) a client-management tool for support consultations; and 3) a storehouse for repository-related forms and licenses. It further integrates with the library's other scholarly communications-related guides, providing seamless representation of these …

We've Got A Guide For That: Building A Comprehensive Marketing And Support Framework For Institutional Repository Services, Jeffrey M. Mortimore

Library Faculty Presentations

Institutional Repository services require continuous, multi-channel promotion and support to attract and retain conferences, journals, and other campus collections. However, given the relative complexity of the services offered, balancing promotional messaging with a clear representation of repository offerings, policies, and procedures can be a challenge. Providing a flexible but robust marketing and support framework is especially important for institutions that rely on non-repository public services personnel to provide front-line promotion of repository services to faculty and administrators.

During this session, we will look at Georgia Southern University's recently-developed Institutional Repository Services LibGuide as a model for providing such a framework …

Supporting Student-Led Content Creation In The Distance Learning Environment With Libguides Cms, Jeffrey M. Mortimore, Ruth L. Baker

Library Faculty Presentations

LibGuides CMS provides a flexible platform for supporting student-created work in the distance learning environment, including profiles, blogs, and html/scripting projects. This session explores how presenters opened up the LibGuides CMS platform to host collaboratively developed course content and student projects grounded in metaliteracy concepts embedded in the ACRL Framework for Information Literacy. Faculty and students are invited onto the platform as content creators and editors, while librarians provide instruction and technical support. Presenters will discuss practical, pedagogical, and technical considerations for supporting student-created content on LibGuides CMS, including access control and student privacy.

Right Under Their Noses: Helping Patrons Identify The Resources At Their Fingertips, Jessica Garner, Jessica Williams

Library Faculty Presentations

A concern of all academic Interlibrary Loan Departments is having faculty/ staff & students request materials already owned by their home library. The Interlibrary Loan Department conducted a qualitative research study with IRB approval to explore this concern. In this session, the presenters will describe how data suggest a more streamlined approach to redirecting searches originating in the library for outside sources to assets already physically (or electronically) stored in the library. We will discuss our research process and how we partnered with other departments in the library. Our findings were useful to our Discovery Services managers and our instruction …

Well, That Took A While: An Anecdotal Comparison Of The Job Application Process Between Public And Academic Libraries, Jessica Garner

Library Faculty Presentations

When a position for Interlibrary Loan Librarian came open at Georgia Southern University in the latter part of 2015, I was intrigued. Although ensconced happily in a public library position and a 10-year veteran of public systems, the lure of an academic position-along with logistical considerations-prompted me to apply for the position. I believe my observations about the hiring, though anecdotal, begin to unravel a conversation comparing and contrasting academic libraries with public libraries, possibly to the benefit of both institutions.

Right Under Their Noses: Helping Patrons Identify The Resources At Their Fingertips, Jessica Garner, Fred W. Smith, Jessica Williams, Jermaine Bryant

Library Faculty Presentations

A concern of all academic Interlibrary Loan Departments is having faculty/ staff & students request materials already owned by their home library. Jessica Garner, Jessica Williams, Fred Smith, and Jermaine Bryant conducted a qualitative research study with IRB approval to explore this concern. In this session, the presenters will describe how data suggest a more streamlined approach to redirecting searches originating in the library for outside sources to assets already physically (or electronically) stored in the library.

Game, Set, Match: Conquer Your Library’S Content Management Needs With Libguides Cms, Jeffrey M. Mortimore, Ruth L. Baker, Dawn Nikki Cannon-Rech, Jessica Garner, Billy Glasco, Debra G. Skinner

Library Faculty Presentations

With the ability to create uniquely branded groups of guides limited to specific content creators and audiences, LibGuides CMS significantly expands the flexibility of the LibGuides platform to support libraries’ content management needs. During this session, presenters will share a series of use cases with LibGuides CMS, including two limited-access staff intranet sites; two limited-permission student-curated course sites; a uniquely branded special collections event site; a uniquely-branded peer-reviewed literary journal; and two faculty-curated conference presentation sites. This session will be of interest to anyone using LibGuides, LibGuides CMS, or similar content management systems.

Zach’S Ladder: Librarians Helping Future Librarians Climb To New Heights, Jessica Garner, Lisa P. Smith

Library Faculty Presentations

This session details the MLIS career development program entitled Zach’s Ladder. Jessica C. Garner and Lisa Smith, two librarians at the Zach S. Henderson Library at Georgia Southern University, created a roundtable group designed for MLIS Students or anyone interested in earning their MLIS. Participants had opportunities for open discussion about current trends in libraries and librarianship. Librarians who are working in the field were invited to share their experience in a conversational setting. Presenters will share the steps taken to design the program, recruit participants, and invite librarians to speak . Participants of the program will also share their …

Libguides Assessment Following The Acrl Webinar Essentials Of Usability Design For Library Research Guides, Kristi L. Smith

Library Faculty Presentations

Workshop Overview:

Participants will discuss major takeaways from webinar, and work collaboratively to assess their own institutions’ LibGuides.

Workshop Structure:

After the webinar, the host will thank everyone for attending, and invite people to stay for a hands-on workshop. The host will lead the class into a discussion of the webinar by posing the question, “What stood out to you most from the webinar?” After this brief discussion, the host will ask people to gather into groups; depending on the number of attendees, groups will be comprised of 2-3 or 4-5 people.

The groups will be tasked with assessing a …

Instruction Assessment Following The Acrl Webinar Fighting Fake News With The Acrl Framework, Kristi L. Smith

Library Faculty Presentations

Workshop Overview:

Participants will work collaboratively to discuss ways to incorporate the ACRL Framework into their current information literacy instruction, which includes differentiating fake news from real news.

Workshop Structure:

After the webinar concludes, the six frames comprising the ACRL Framework will be displayed on the screen. The audience will be asked if they want a brief overview explaining the frames (this will be done for the benefit of media specialists, public librarians, etc.).

Next, participants will be asked to take five minutes to write down their current information literacy instruction activities/methods that are applicable to fake news. Then, participants …

Essential Audits For Proactive Electronic Resource Access Support, Jeffrey M. Mortimore, Jessica M. Minihan

Library Faculty Presentations

As electronic resource access (ERA) issues increase in frequency and complexity, technical services librarians are on the lookout for proactive techniques to identify and address these issues before they become a problem for patrons. This poster presents a series of “essential audits” employed by the ERA support team at Georgia Southern University in Statesboro, GA, to catch access issues before they are reported by patrons or public services librarians. Regular audits include bi-weekly link tests on the library’s A-Z Database List, quarterly link asset tests in LibGuides, rolling authentication audits of link resolver records, and ad hoc audits of 856 …

Promoting A Service Culture Across Technical And Public Services: Lessons From Electronic Resource Access (Era) Troubleshooting And Support, Jeffrey M. Mortimore

Library Faculty Presentations

This session explores the public and technical services nexus from the viewpoint of electronic resource access (ERA) support. The presenter considers competencies for delivering effective ERA support, including recent research that suggests communication and referral skills fostered in reference work may rank more highly than technical skills alone. In addition, the presenter will consider the importance of triage and communications planning for managing expectations of library personnel and shaping user needs.

Springshare Mashups: Repurposing Digital Content, Jeffrey M. Mortimore, Ruth L. Baker

Library Faculty Presentations

How many research guides go neglected because we can’t keep up with all the stellar content we create for our patrons? As digital content producers, librarians are always looking for new ways to repurpose content for different audiences while streamlining content management. Fortunately, with the ongoing development of content management tools like Springshare LibGuides 2.0, the dream approaches reality. Presenters offer simple strategies (including naming, description, and chunking) for content creation and management that maximize opportunities for repurposing content across delivery platforms while keeping maintenance to a minimum. While this session focuses on LibGuides and LibAnswers, the content creation techniques …

Brave New World: Observations During The Early Transition Between Public And Academic Librarians, Jessica Garner

Library Faculty Presentations

After a decade in public libraries, a move to the world of academic libraries is exciting, new and-sometimes-an exercise in learning how to see the world one is accustomed to as if it were suddenly turned slightly sideways. This discussion address the little differences a newcomer to academic libraries sees in the first months of an academic career and asks the audience to think about little details of their everyday business that may not be as little as they believe.

Well, That Took A While: An Anecdotal Comparison Of The Job Application Process Between Public And Academic Libraries, Jessica Garner

Library Faculty Presentations

When a position for Interlibrary Loan Librarian came open at Georgia Southern University in the latter part of 2015, I was intrigued. Although ensconced happily in a public library position and a 10-year veteran of public systems, the lure of an academic position-along with logistical considerations-prompted me to apply for the position. I believe my observations about the hiring, though anecdotal, begin to unravel a conversation comparing and contrasting academic libraries with public libraries, possibly to the benefit of both institutions.

Guides By The Side: The Role Of Technical Services In Information Literacy Instruction, Ruth L. Baker, Jeffrey M. Mortimore

Library Faculty Presentations

Presenters will explore the role of technical services in library instruction, specifically as this relates to the ACRL’s Framework for Information Literacy for Higher Education. This framework places emphasis on research as a highly contextual activity, where researcher practices and dispositions are linked to the communities of practice in which they occur. By extension, such communities exist and evolve semi-independently of any particular manifestation of library resources or services, meaning that libraries must be as prepared to accommodate autonomous practices and dispositions as they are to participate in shaping them. Technical services plays a significant role in determining how …