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Bringing The Theory Of Street-Level Bureaucrats Into The 21st Century: A Study Of Social Workers In Louisiana, Quian J. Lewis

University of New Orleans Theses and Dissertations

This study examines the applicability of Michael Lipsky’s (1980) concept of “street-level bureaucracy” to the profession of social work in 2019. Street-level bureaucrats are public service workers “who interact with citizens in the regular course of their jobs; have significant independence in decision making, and potentially have extensive impact on the lives of their citizens” (Lipsky, 1980:3). They are faced with uncertainties in their work related to inadequate resources, unclear policies, and caseloads/workloads that defy what may be possible to achieve by any one worker. Workers develop routines and “coping mechanisms,” to manage their environments. The routines that they develop …