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Reflections On The Implementation Of Improved Outcomes For Children And Its Impact On The Capacity Of Child Welfare Workers To Deliver Services, Rita Sanchez-Torres
Reflections On The Implementation Of Improved Outcomes For Children And Its Impact On The Capacity Of Child Welfare Workers To Deliver Services, Rita Sanchez-Torres
Dissertations, Theses, and Capstone Projects
The emergence of the New Public Management with its emphasis on performance measurements and managerial strategies such as accountability, efficiency, and cost effectiveness have encouraged nonprofit child welfare agencies in New York City to pursue the practice of the private sector. In the current environment, service delivery has become more entrepreneurial, strategic and outcome minded on the assumption that the market-oriented approach is more effective (Watson-Bishop, 2007). This study examines the relationship between policy and service delivery. Specifically, it investigates the impact of the initiative known as Improved Outcomes for Children on child welfare supervisors in a managerial environment.
The …