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Full-Text Articles in Social Work
On The Front Lines: Managerialism In Substance Abuse Agencies, Jocelyn E. Lewiskin
On The Front Lines: Managerialism In Substance Abuse Agencies, Jocelyn E. Lewiskin
Dissertations, Theses, and Capstone Projects
Neoliberal economic policies have led to changes within the field of human services in the United States since the mid-1970s. These policies, which seek to reduce the role of thefederal government through tactics such as privatization, continue to be evident across human services organizations today. This policy approach is operationalized through New Public Management (NPM), which is also referred to as ‘Managerialism’, and is characterized by output-orientated, quantitative focused, performance based measures and evidence-based practice. These characteristics have impacted the workforce in human service organizations. Using qualitative semi-structured interviews of front line workers, this dissertation will examine the effects of …