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Evaluating Job Redesign: Strategies And Preliminary Findings From Louisiana, Quality Improvement Center For Workforce Development

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The Louisiana Department of Children and Family Services, Child Welfare Division (CWD), in partnership with the Quality Improvement Center for Workforce Development (QIC-WD) conducted a needs assessment of their child welfare system. The needs assessment indicated high caseloads and administrative tasks were barriers to caseworkers’ ability to support families, engage clients, determine root causes of maltreatment, and implement timely services. Furthermore, surveys conducted with caseworkers revealed that they perceived their jobs as highly complex - requiring a wide range of tasks, a variety of specialized skills, and a high degree of information processing. These findings resulted in CWD and the …

Reducing Opioid Related Deaths And Improving Rehabilitation Access Through The Elk Grove Village Cares Program: A Program Evaluation, Rebecca Barron

Doctor of Nursing Practice (DNP) Manuscripts

Abstract The goal of the Elk Grove Village Cares program is to decrease the deaths and overdoses of those who abuse opioids through harm reduction strategies and provide access to treatment. The article is a program evaluation of the Elk Grove Village Cares program. Surveys, interviews and the synthesis of program data is used to evaluate the efficacy of program activities. Results: The rate of death from opioid use has decreased an average of 1.7 deaths since program implementation in 2018. Law enforcement officers (LEO) and the community responded similarly to many survey questions regarding attitudes surrounding addiction. Within the …

Workplace Incivility, Megan Paul

Umbrella Summaries

What is workplace incivility? Workplace incivility refers to “low-intensity deviant behavior with ambiguous intent to harm the target, in violation of workplace norms for mutual respect. Uncivil behaviors are characteristically rude and discourteous, displaying a lack of regard for others” (Anderson & Pearson, 1999, p. 457). Though there is some conceptual and empirical overlap between incivility and ostracism, bullying, and abusive supervision, incivility is considered distinct (Yao et al., 2021). Incivility has been examined from the perspective of both the victim and the instigator, exploring factors related to being the target of incivility and factors related to engaging in uncivil …

Reproductive Freedom For All: A Policy Brief, Noa J. Cook

The Downtown Review

Reproductive freedom in the United States has been a source of controversy throughout history and current legislation places these rights under attack. Divided into three parts, this policy brief seeks to address the lack of accessible reproductive healthcare for women, with special attention to economic, racial, and ethnic disparities. Part 1 includes a historical overview of abortion access and significant legislation in the U.S., describes the present status of the problem, and the populations affected. In Part 2, the pros and cons of current policies such as the federal contraceptive guarantee of the Affordable Care Act (ACA), Hyde Amendment, and …

Frontline Job Redesign Louisiana - Implementation Overview, Quality Improvement Center For Workforce Development

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The Implementation Team

The QIC-WD worked with the Louisiana Department of Children and Family Services (DCFS), Child Welfare Division (CWD) to establish an Implementation Team to lead the development and implementation of their intervention. The Implementation Team included the Site Implementation Manager (SIM); the project Training and Coaching Specialist; the Data Coordinator; representatives from Human Resources (HR), Civil Service and the Department’s training unit; representatives from the intervention parishes (from administrators to frontline workers); and three members of the QIC-WD (representing expertise in workforce, implementation, and evaluation). Members were selected for their leadership abilities, knowledge, experience, and their willingness …

Behavior Modeling Training, Megan Paul

Umbrella Summaries

What is behavior modeling training? Behavior modeling training (BMT) involves the following five steps: “(a) describing to trainees a set of well-defined behaviors (skills) to be learned, (b) providing a model or models displaying the effective use of those behaviors, (c) providing opportunities for trainees to practice using those behaviors, (d) providing feedback and social reinforcement to trainees following practice, and (e) taking steps to maximize the transfer of those behaviors to the job” (Taylor et al., 2005, p. 692). BMT can be used to train a variety of skills, from interpersonal skills like conflict management, interviewing, assertive communication, and …

Signaling In Training, Megan Paul

Umbrella Summaries

What is signaling? In a learning environment, signaling refers to cues that direct learners’ attention to specific instructional content or that emphasize how the content is organized (van Gog, 2014). Signals can be verbal (oral or written) or visual (static or dynamic images or graphics). More commonly studied examples include:  signals in written materials: underlining, italics, bold, highlighting, outlines, headings, overviews, and summaries  signals in visual materials: arrows, circles, flashing, color coding, spotlighting (graying out some content), zooming in on key content, and gestures of pedagogical agents When signals are used only in written text (i.e., without accompanying …

Secondary Traumatic Stress (Sts) – Its Impact On The Child Welfare Workforce And Strategies For Agencies To Address It, Quality Improvement Center For Workforce Development

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Secondary traumatic stress (STS) can mimic symptoms of post-traumatic stress disorder (PTSD) (Bride, 2007). These symptoms include having dreams and flashbacks of the traumatic event, avoiding activities or places that might remind someone of the traumatic event, having sleep issues, being irritable, difficulty concentrating, or being hypervigilant. In this video, child welfare staff share how the trauma they experience as part of their job affects them, including physical and emotional reactions and the desire to leave the field. Unfortunately, experiencing STS is very common among the child welfare workforce. Although child welfare is not the only profession that is exposed …

Improving The Child Welfare Workforce Through Training: Common Questions And Evidence-Informed Answers From The Qic-Wd, Quality Improvement Center For Workforce Development

QIC-Tips

Training is often the first intervention child welfare agencies use to address critical workforce development issues. This QIC-Tip aims to answer child welfare agency leaders’ questions about effective training strategies to increase knowledge, enhance skills, and improve job performance. Answers are drawn from the QIC-WD Umbrella Summaries which present a synopsis of the published meta-analyses of specific workforce topics.

What broad-based training approaches can improve employee learning outcomes and job performance?

Coaching uses a structured learning process, over time, to help the learner reach specific goals. Meta-analytic research on the use of professional coaches (not managers or experienced coworkers) …

Organizational Change Process Milwaukee - Implementation Overview, Quality Improvement Center For Workforce Development

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Implementation Team

The QIC-WD worked with the Division of Milwaukee Child Protective Services (DMPCS) to establish an implementation team to lead the development and implementation of the workforce project. The implementation team was composed of representatives from Human Resources; Quality Assurance; DMCPS frontline staff, supervisors, and administrators; Department of Children and Families state office leaders, the Site Implementation Manager (SIM), and three members of the QIC-WD (representing expertise in workforce, implementation, and evaluation).

The implementation team met monthly, face-to-face for the first year of the project. During these meetings, the SIM led the team in discussions about intervention development, implementation …

Organizational Change Process Milwaukee - Site Overview, Quality Improvement Center For Workforce Development

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The Division of Milwaukee Child Protective Services (DMCPS) of the Wisconsin Department of Children and Families (DCF) has approximately 185 State employees, responsible for the delivery of child protective services and ongoing case management services through contract agencies in Milwaukee County. DMCPS performs intake and investigative functions, while ongoing casework is managed by partner agencies in the community.

The majority of DMCPS staff work in the Access Section (hotline) and the Initial Assessment Bureau (IAB). Within the IAB was a constellation of Initial Assessment Specialists (IAS), mentors, supervisors, and program directors, who are led by the Bureau Director. While the …

Self-Explanation In Training, Megan Paul

Umbrella Summaries

What is self-explanation? Self-explanation is “a process by which learners generate inferences about causal connections or conceptual relationships” (Bisra et al., 2018). It involves pausing to think more deeply about instructional content, to better connect it with prior knowledge or to check for understanding. Self-explanations can be prompted (through specific instructions or questions) or unprompted (done spontaneously by a learner). Prompts can include instructions to explain, open-ended questions, or closed-ended questions such as multiple choice (Bisra et al., 2018). There is no one type of self-explanation. Examples include providing rationale for a decision or belief and explaining a concept, process, …

Time Management, Megan Paul

Umbrella Summaries

What is time management? The definition of time management varies across disciplines, researchers, and practitioners. In the context of workplace research, one suggested definition is “behaviours that aim at achieving an effective use of time while performing certain goal-directed activities” (Claessens et al., 2007, p. 262). Another is “a form of decision making used by individuals to structure, protect, and adapt their time to changing conditions” (Aeon & Aguinis, 2017, p. 311). Most research on time management has used self-report measures; diaries and ratings by others (e.g., supervisors) are used much less frequently. Of the self-report measures, no one measure …

Leadership Training, Megan Paul

Umbrella Summaries

What is leadership training? Leadership training is a broad term with no universal definition. For the purposes of this review, it refers to “programs that have been systematically designed to enhance leader knowledge, skills, abilities, and other components” and it includes “all forms of leader, managerial, and supervisory training/development programs and/or workshops” (Lacerenza et al., 2017, p. 1687). As with all training, leadership training can vary in many ways. Below are some of the more common aspects that have been empirically evaluated:  Needs analysis: whether a systematic process was used to identify training needs and design the training accordingly …

Conversational Style In Training, Megan Paul

Umbrella Summaries

What is conversational style? Conversational style refers to a combination of stylistic strategies to personalize instructional text (oral or written) for learners. These include “the use of first and second rather than third person, directly addressing the reader, revealing [the author’s] personal beliefs, and/or using polite forms of address” (Ginns et al., 2013, p. 452). The following excerpts illustrate such styles:  “During inhaling, the [your] diaphragm moves down creating more space for the [your] lungs” (Mayer et al., 2004)  “Let me tell you what happens when lightning forms” (vs. just the scientific description; Moreno & Mayer, 2000)  …

Organizational Change Process Milwaukee - Evaluation Overview, Quality Improvement Center For Workforce Development

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The QIC-WD evaluation was conducted with the support of the Division of Milwaukee Child Protective Services (DMCPS) to determine if an Organizational Change Process intervention (Availability Responsiveness Continuity or ARC) was effective in improving workforce and child welfare outcomes.

Research Questions

Process Evaluation

1. Did the ARC purveyor follow the training curriculum with fidelity and quality delivery?
2. Did the ARC Team Leaders follow the ARC implementation model with fidelity and quality?
3. Were participants satisfied with the quality of leadership, training, and group dynamics?
4. Did participants learn the required concepts and skills?
5. What were the mediators of fidelity and training outcomes?
6. Did …

Supportive Supervision And Resiliency Ohio - Implementation Overview, Quality Improvement Center For Workforce Development

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The Implementation Team The QIC-WD worked with the Ohio Department of Job and Family Services (ODJFS), through the Office of Families and Children (OFC), to establish an implementation team to lead the development and implementation of their supportive supervision and resiliency intervention. After recruiting nine counties to participate in the QIC-WD project, the Workforce Implementation Team (WIT) initially was composed of representatives from the nine public children services agencies including administrators, managers, and human resources staff, the Site Implementation Manager (SIM), the Data Coordinator, OFC leadership, and three members of the QIC-WD (representing expertise in workforce, implementation, and evaluation). The …

Supportive Supervision And Resiliency Ohio - Evaluation Overview, Quality Improvement Center For Workforce Development

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The QIC-WD evaluation was conducted with the support of the Ohio Department of Job and Family Services to determine if a Supportive Supervision and Resiliency intervention, known as Coach Ohio, was effective in improving workforce and child welfare outcomes. Research Questions The site-level evaluation for Ohio was designed to understand implementation of and outcomes related to the Coach Ohio intervention and its component parts: (1) the ACCWIC Coaching Model for managers and supervisors to introduce the key principles of supportive supervision and (2) Resilience Alliance (RA) groups for supervisor and frontline workers to enhance coping in the face of exposure …

Addressing Work-Related Traumatic Stress Nebraska - Implementation Overview, Quality Improvement Center For Workforce Development

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The Implementation Team

The QIC-WD worked with Nebraska Division of Children and Family Services (DCFS) to establish an implementation team to lead the development and implementation of their intervention to address secondary traumatic stress. The implementation team was called the Nebraska Workforce Project Team. It included a representative from each of the five geographic regions of the state (known as a Service Areas), a representative from each staff level (worker, supervisor, administrator), the Site Implementation Manager (SIM), the Data Coordinator, sponsors (the DCFS director and Human Resources [HR] director), and three members of the QIC-WD (representing expertise in workforce, implementation, …

Data Segmentation (Video), Quality Improvement Center For Workforce Development

Workforce Analytics Resources

Data segmentation is the process of breaking down “big” data into smaller, more meaningful groups, called segments. In the case of workforce data, each segment represents a group of people with similar characteristics, either that pertain to them as an individual (e.g., gender, race, educational background) or to their connection to the organization (e.g., their job title, supervisor, or work schedule).

There are a variety of ways to “slice and dice” your data into meaningful groups. Some possibilities are listed below. The squares represent the unit of categorization (e.g., agency structure), and dashed green squares represent the data segments (e.g., …

Proses Pemberdayaan Pada Keluarga Penerima Manfaat Program Keluarga Harapan Dalam Pertemuan Peningkatan Kapasitas Keluarga Sesi Pengelolaan Keuangan (Studi Deskriptif Di Kelurahan Srengseng Sawah, Kecamatan Jagakarsa, Kota Jakarta Selatan, Provinsi Dki Jakarta), R. Arlingga Hadistira A. P., Sari Viciawati Machdum

Jurnal Pembangunan Manusia

This research is descriptive qualitative research that discusses the financial management of beneficiary (KPM) of Program Keluarga Harapan (PKH) organized by the Ministry of Social Affairs of the Republic of Indonesia in Srengseng Sawah Village, Janggakarsa District, South Jakarta. Data collection in this study was conducted through observation and interviews with purposive sampling technique. This study generally aims to see the process of empowering beneficiaries of the Program Keluarga Harapan in the Family Capacity Building Meeting (P2K2) or Family Development Session (FDS) in Srengseng Sawah Village and to determine the role of assistants in implementing P2K2 Financial Management Sessions in …

Implementasi Kebijakan Triple Skilling Dalam Membangun Sumber Daya Manusia Terampil Dan Produktif (Studi Kasus: Balai Besar Pengembangan Latihan Kerja Bekasi), Syifa Fauzi, Bambang Shergi Laksmono

Jurnal Pembangunan Manusia

The development of skilled and productive human resources is one of the main priorities of President Joko Widodo's policy. The unemployment burden which continues to increase due to the emergence of mismatches of workers' skills with company needs and automation will be a threat to the future of the workforce in Indonesia. The Triple Skilling Policy (Skilling, Re-skilling, Up-skilling) were made to minimize labor problems in Indonesia. Balai Besar Pengembangan Latihan Kerja Bekasi as one of the vocational training centers that conducts job training has implemented a Triple Skilling policy in 4 vocations which are Electronic Engineering, Refrigeration, Information and …

Peran Gapoktan Karya Bersama Dalam Implementasi Program Peremajaan Sawit Rakyat (Psr) Di Bandar Durian, Aek Natas, Labuhan Batu Utara, Azizah Maharani, Bambang Shergi Laksmono

Jurnal Pembangunan Manusia

This research discusses the role of the oil palm joined farmer groups in the implementation of People’s Oil Palm Rejuvenation program (PSR). The PSR program is a program designed by the government to assist oil palm farmers in increasing the productivity of oil palm farmers and supporting Sustainable Rural Development which impacts on improving the welfare of oil palm farmers. In the PSR program, the role of oil palm farmer groups is very important, as they are the grant beneficiaries and managers, so that the success or failure of the program also depends on the farmer groups. In this study, …

Proses Pemberdayaan Tenaga Kerja Disabilitas Melalui Pelatihan Vokasional Oleh Pt Thisable Enterprise Untuk Disalurkan Sebagai Mitra Golife, Suci Ramadhani, Indra Lestari Fawzi

Jurnal Pembangunan Manusia

Persons with disabilities are the group most vulnerable to discrimination in society. Discriminatory behavior causes persons with disabilities to lose access to their rights, especially in terms of getting a job. Many persons with disabilities are unable to find jobs due to low educational backgrounds and lack of skills. To ensure access to work, Indonesia has passed Law Number 8 of 2016 concerning Persons with Disabilities. In this regulation, there is an obligation for the government and companies to employ persons with disabilities. In fact, the job opportunities that must be provided to persons with disabilities have not been maximally …

Pelaksanaan Kegiatan Promotif Santun Lansia Di Puskesmas Kecamatan Cilincing, Jakarta Utara Pada Tahun 2019, Diantri Astuti, Indra Lestari Fawzi

Jurnal Pembangunan Manusia

The elderly diseases are generally degenerative diseases, the handling requires a long time and high costs, so that it will be a very heavy burden for the government. The Puskesmas Santun Lansia is a health center that provides comprehensive health services to the elderly population, which includes promotive, curative, preventive, and rehabilitative services. Health care for the elderly give priority to quality promotion and prevention. This study aims to evaluate the process of implementing the promotional activities of Santun Lansia at the Cilincing District Health Center and what are the supporting and inhibiting factors in the implementation of this activity. …

Evaluasi Program Pemberdayaan Petambak Pada Budidaya Udang Vannamei Oleh Pt Infishta Di Kecamatan Blanakan Kabupaten Subang, Yudhi Amrial, Ety Rahayu

Jurnal Pembangunan Manusia

Poverty is the main problem experienced by fish farmer in Indonesia. This happens because of the monopoly by middlemen. One solution to this problem is by empowering fish farmer. This study aims to evaluate fish farmer empowerment programs through vannamei shrimp farming conducted by PT Infishta in Blanakan District, Subang Regency. The qualitative approach and the type of formative evaluation research conducted with in-depth interviews with 8 informants who know about the implementation of fish farmer empowerment programs in the vannamei shrimp farming. The results of the research explain the input stages and the program implementation process. The input stage …

Linking Human Resources And Child Welfare Data (Video), Quality Improvement Center For Workforce Development

Workforce Analytics Resources

When examining workforce data, it can be valuable to capitalize on data from a variety of systems, such as various human resources (HR) databases, learning management systems, and child welfare information systems. Each can be useful on their own, but additional information can be learned when different types of data are connected. For example, applicant information may be stored in a database that is separate from other HR data on those hired, and there is value in looking at the connections between applicant data and later aspects of employment.

Data linkage involves pairing observations from two or more data files …

Workforce Metrics Using Child Welfare Data, Quality Improvement Center For Workforce Development

Workforce Analytics Resources

Workforce metrics that can be constructed from child welfare data fall into three categories: caseload/workload, case continuity, and worker- and unit-level variability.

Caseload/Workload Metrics

Caseload metrics can help to

• Assess compliance with caseload standards (e.g., policy, statute)
• Describe and inform case assignment decisions
• Describe and address the work burden experienced by staff
• Describe and address inequities in caseloads among workers
• Inform workforce planning or staffing decisions
• Monitor caseloads to assess policy or practices intended to affect caseloads

Caseload metrics are among the most commonly used workforce metrics that can typically be obtained from child welfare data. These metrics are usually …

Workplace Ostracism, Megan Paul

Umbrella Summaries

What is workplace ostracism? Workplace ostracism is “the extent to which an individual perceives that he or she is ignored or excluded by others at work” (Ferris et al., 2008, p. 1348). The most popular measure is the 10item Workplace Ostracism Scale (Ferris et al., 2008). Example items include “others avoided you at work,” “others refused to talk to you at work,” and “others at work shut you out of the conversation.” Why is workplace ostracism important? Ostracism in the workplace is important because it is associated with an array of job attitudes, stress indicators, and behaviors. Specifically, ostracism is …

Secondary Traumatic Stress, Burnout And Resilience In The Child Welfare Workforce: Early Results From Nebraska’S Randomized Controlled Trial Of Resilience Alliance, Quality Improvement Center For Workforce Development

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A 2018 needs assessment indicated that more than 50% of the child welfare workforce in Nebraska was experiencing elevated secondary traumatic stress (STS). STS refers to the experience of people – generally professionals– who are exposed to others’ traumatic events as part of their work. As a result of this exposure, these professionals can develop their own traumatic symptoms and reactions such as sleeplessness and anxiety. The Nebraska Department of Health and Human Services (DHHS) Division of Children and Family Services (DCFS) in partnership with the Quality Improvement Center for Workforce Development (QIC-WD) implemented CFS Strong, a multi-phased workforce intervention …