Human Factors Psychology Commons^™

Best Practices For Reducing Interface Errors In Electronic Medical Records, Paige Lawton, Janel M. Ingraham, Beth Blickensderfer

Publications

As Electronic Medical Records (EMR) become increasingly prevalent, the application of human factors principles is essential to facilitate efficiency and usability of these systems and, in turn, to reduce adverse patient outcomes due to user errors relating to the EMR. This paper describes five “best practices” found in the literature which aim to prevent error in the use of Electronic Medical Records. These practices are: Watermarking, Information Control and Management, Hybrid Systems, Cross-Checking Methodology, and Interface Modification. The paper describes each practice and examines the research underlying each approach. Although some practices may be easier to apply than others, they …

Contributory Factors Of Fatigue Among Collegiate Aviation Pilots: An Ordinal Regression Analysis, Flavio A. C. Mendonca, Julius Keller, Daniel Kwasi Adjekum

Publications

Fatigue is a pervasive safety hazard in aviation affecting several aspects of a pilot's’ ability to safely perform their jobs. Several factors can contribute to fatigue, including inadequate sleep, stress, long work hours, excessive workload, and inadequate nutritional habits. In addition to flight training, some factors including academic, social, part-time work, and emerging time management skills are unique for Title 14 Code of Federal Regulations (CFR) Part 141 collegiate aviation pilots. By utilizing the Collegiate Aviation Fatigue Inventory (CAFI-II) at eight flight programs (n = 422), the current study examined factors such as fatigue training received, time spent working/studying and …

Telemedicine Security: Challenges And Solutions, Crystal Fausett, Joseph R. Keebler, Megan C. Christovich, Jarod M. Parker, John M. Baker

Publications

The proliferation of telemedicine spurred by the COVID-19 pandemic has come with a variety of human factors challenges. Such challenges include mitigating potential risks associated with the quick transition to virtual care. We identify challenges and solutions related to telemedicine security, and analyze our results using Schlarman’s People, Policy, Technology framework (2001). Our systematic literature review synthe-sizes gray literature (white papers, news articles, and blog posts) in addition to formal (published) litera-ture. This methodology closes the gap between academic research and professional practice and aids in providing timely, practical insights related to cybersecurity and safety in virtual care environments. As …

From Classroom To Industry: Human Factors In Aviation Maintenance Decision-Making, Bettina Mrusek, Stephanie Douglas

Publications

The presence of human factors in aviation remains a critical area of research given the safety implications of human error. Understanding what specific factors contribute to human error allows managers and operators to take steps to mitigate these hazards. Several methods have been tested in the cockpit and cabin crew environments, but less attention has been given to the aviation maintenance sector, despite the prevalence of accidents resulting from human error. With the introduction of AC-172A, the FAA validated the need for additional research and training on the role of human factors in aviation maintenance errors. However, a key component …

An Analysis Of Self-Reported Sleepiness And Fatigue Measures From Collegiate Aviation Pilots, Flavio A. C. Mendonca, Julius Keller, Thomas Laub, Sarah Wolfe

Publications

Fatigue can be deleterious to pilot performance. The National Transportation Safety Board has called on the aviation community to reduce fatigue related accidents. Currently, there are few studies and guidance specific to collegiate aviation pilots. The current study is part of a larger effort by the authors to gain a clearer understanding of fatigue within the collegiate aviation environment. Collegiate aviation pilots are a unique group with different schedules, lifestyles, and demands when compared to airline, military, and on-demand pilots. The purpose of this study was to examine self-reported fatigue and sleepiness measures. Research instruments included the Karolinska Sleepiness Scale …

Impact Of Electronic Flight Bag On Pilot Workload, Saravanan Suppiah

Student Works

The increase of automation in the aviation industry pose challenges to human performance. To attest this point, studies about aircraft accidents reveal that pilots’ response to automated systems are always not coherent. Research findings suggests that pilots’ interaction with automated systems in highly demanding tasks situations results in the increase in workload and if they are unable to resolve it in time, it will compromise flight safety. Therefore, in the interest to further explore the impact of automation on human factor constructs, the study aimed to investigate the impact of Electronic Flight Bag (EFB) on pilot workload. The study measured …

Beyond 2020 Nextgen Compliance: Human Factors And Cognitive Loading Issues For Commercial And General Aviation Pilots, Mark D. Miller, Sam Holley

Publications

As previously identified by the authors, digitized flight decks have realigned SHELL model components and introduced cognitive overload con­cerns. Considering changes from implementing Next Generation air traffic management requirements in 2020, the authors assess digitized interfaces associated with cockpit displays of information integral to performance based navigation and similar operations. Focus is placed on Automatic Dependent Surveillance Broadcast, digitized communications, and expanded electronic flight bags. The ADSB (In) cockpit display will enable pilots to have flight visual awareness on aircraft, terrain, weather and hazards to flight through live satellite updates every second. Increased optical demands and cognitive loading are anticipated …

The Repairer Reporting System For Integrating Human Factors Into Sms In Aviation Maintenance, Mark D. Miller, Bettina Mrusek

Publications

Acknowledging the FAA’s well-known PEAR model, and the influence of the dirty dozen in aviation maintenance, the authors examine a tracking and reporting system that fulfills FAA requirements for safety management systems in aviation maintenance organizations. Implications and suggestions for a robust safety management system which encompasses human factors and ORM, applicable to an aviation maintenance environment are presented, with the inclusion of specific risk hazards. The resulting safety reporting system proposed addresses both consistency and reliability challenges, unique to the aviation maintenance environment. Using the four pillars of safety as a foundation, the REPAIRER strategy procedures serves as the …

Human Performance In Manufacturing Tasks: Optimization And Assessment Of Required Workload And Capabilities, Maria Chiara Leva, Lorenzo Comberti, Micaela Demichela, Alberto Caimo

Conference papers

This paper discusses some examples where human performance and or human error prediction was achieved by using a modified version of the Rasch model(1980), where the probability of a specified outcome is modelled as a logistic function of the difference between the person capacity and item difficulty. The model needs to be modified to take into account an outcome that may not be dichotomous and o take into account the interaction between two macro factors: (a) Task complexity: that summarises all factors contributing to physical and mental workload requirements for execution of a given operative task & (b) Human capability: …

A Change In The Dark Room: The Effects Of Human Factors And Cognitive Loading Issues For Nextgen Tracon Air Traffic Controllers, Mark D. Miller, Sam Holley, Bettina Mrusek, Linda Weiland

Publications

By 2020 all aircraft in United States airspace must use ADS-B (Automatic Dependent Surveillance-Broadcast) Out. This is a key component of the Next Generation (NextGen) Air Transportation System, which marks the first time all aircraft will be tracked continuously using satellites instead of ground-based radar. Standard Terminal Automation Replacement System (STARS) in the Terminal Radar Approach Control (TRACON) is a primary NextGen upgrade where digitized automation/information surrounds STARS controllers while controlling aircraft. Applying the SHELL model, the authors analyze human factors changes affecting TRACON controllers from pre-STARS technology through NextGen technologies on performance. Results of an informal survey of STARS …

Fatigue Identification And Management In Flight Training: An Investigation Of Collegiate Aviation Pilots, Flavio A. C. Mendonca Ph.D.

Publications

Pilot fatigue is a significant hazard affecting flight operations;

• Generally the product of one or more factors: Disrupted or lack of sleep;
• Inadequate food and or fluid intake;
• Mental;
• and Physical fatigue.

Previous studies have focused on military and commercial flight operations;

• Little to nothing has been done to investigate fatigue identification & management by general aviation pilots!

The Effects Of Cultural Factors On Safety In Aviation Focusing On Asian And Western Cultures, Ji Yeon Song

Student Works

Several aviation accidents from the past, such as the Asiana Flight 214 crash at San Francisco International Airport in 2015, have highlighted possible effects of Korean hierarchy culture on the safety of flight. Previous research conducted primarily with the use of surveys revealed that Asian pilots are less likely to report an unsafe condition out of fear that it will damage their relationships with coworkers and superiors. Western pilots see reporting as dealing with the problem and not a person, thus they feel more open to it. This study looked at student pilots’ ability to recognize and deny an unsafe …

Safety Analysis Of Automatic Dependent Surveillance – Broadcast (Ads-B) System, Rajee Olaganathan

Publications

ADS-B is one of the significant implementation systems of NextGen, to help pilots and air traffic controllers to create a safer, and more efficient National Airspace System (NAS). First, this research paper will briefly describe the ADS-B system, its design structure, ADS-B In and ADS-B Out systems, its efficiency both in pilot applications and in air traffic control applications, and then discuss about the system safety analysis. The preliminary hazard analysis and fault tree analysis will be done for the identified and selected hazards, and will be briefly discussed. The paper will conclude by providing recommendations to prevent/mitigate the hazards …

Human Factors Applied To Perioperative Process Improvement, Joseph R. Keebler, Elizabeth H. Lazzara, Elizabeth Blickensderfer, Thomas D. Looke

Publications

• Human factors/ergonomics (HF/E) is its own scientific discipline that can be applied to understanding performance in perioperative medicine.
• Humans are not perfect decision makers and are affected by a variety of factors that can greatly harm their ability to perform, including attention, bias, stress, and fatigue.
• HF/E has a unique perspective on human error, and HF/E can illustrate how moving away from blame can enhance safety.
• HF/E offers strategies for undertaking a systematic approach to assessment of work processes in perioperative medicine that can be used to increase safety and wellbeing of patients and providers.

Examining The Different Learning Strategies Between Extroverts And Introverts Among Flight Students At Embry-Riddle Aeronautical University, John R. Brooks

Student Works

Extroverts and introverts have unique approaches to new materials that make learning more efficient. In aviation where quick learning and responses are required, students may struggle because preferred comprehension strategies are not utilized. The research question is whether introverts/extroverts learn better when given the option to approach materials using strategies that match their personality type. 16 participants are placed into one of two different groups (either extrovert/introvert). The Eysenck Personality Questionnaire – Revised (EPQ-R) determines personality trait. Participants are then subdivided into one of four random groups. All participants are given instructions on how to complete two different flight maneuvers …

Shell Revisited: Cognitive Loading And Effects Of Digitized Flight Deck Automation, Mark D. Miller, Sam Holley

Publications

Acknowledging the SHELL human factors model, authors examine interfaces among components and assess problems created when the model is aligned with modern digitized flight deck systems. Complacency and overreliance on automated systems are evaluated, and cognitive load and potential for degraded situational awareness are examined. Authors present a SHELL overlay demonstrating where particular digitized functions and operations present challenges to operators and markedly influence effective SHELL interactions in highly complex flight deck systems. Human factors contributing to the Asiana Flight 214 accident are examined and correlates identified with the SHELL analysis. Implications for advanced crew resource management are presented, and …

Patient Safety In The Cardiac Operating Room: Human Factors And Teamwork: A Scientific Study From The American Heart Association, Joyce A. Wahr, Richard L. Prager, J. H. Abernathy Iii, Elizabeth A. Martinez, Eduardo Salas, Patricia C. Seifert, Robert C. Groom, Bruce D. Spiess, Bruce E. Searles, Thoralf M. Sundt Iii, Juan A. Sanchez, Scott A. Shappell, Michael H. Culig, Elizabeth H. Lazzara, David C. Fitzgerald, Vinod H. Thourani, Pirooz Eghtesady, John S. Ikonomidis, Michael R. England, Frank W. Selke, Nancy A. Nussmeier

Publications

The cardiac surgical operating room (OR) is a complex environment in which highly trained subspecialists interact with each other using sophisticated equipment to care for patients with severe cardiac disease and significant comorbidities. Thousands of patient lives have been saved or significantly improved with the advent of modern cardiac surgery. Indeed, both mortality and morbidity for coronary artery bypass surgery have decreased during the past decade. Nonetheless, the highly skilled and dedicated personnel in cardiac ORs are human and will make errors. Refined techniques, advanced technologies, and enhanced coordination of care have led to significant improvements in cardiac surgery outcomes.

Latent Print Examination And Human Factors: Improving The Practice Through A Systems Approach: The Report Of The Expert Working Group On Human Factors In Latent Print Analysis, David H. Kaye, Thomas Busey, Melissa R. Gische, Gerry Laporte, Scott A. Shappell, Et Al.

Publications

Fingerprints have provided a valuable method of personal identification in forensic science and criminal investigations for more than 100 years. Fingerprints left at crime scenes generally are latent prints—unintentional reproductions of the arrangement of ridges on the skin made by the transfer of materials (such as amino acids, proteins, polypeptides, and salts) to a surface. Palms and the soles of feet also have friction ridge skin that can leave latent prints. The examination of a latent print consists of a series of steps involving a comparison of the latent print to a known (or exemplar) print. Courts have accepted latent …

Human Error And Commercial Aviation Accidents: A Comprehensive, Fine-Grained Analysis Using Hfacs, Scott Shappell, Cristy Detwiler, Kali Holcomb, Carla Hackworth, Albert Boquet, Douglas Wiegmann

Publications

The Human Factors Analysis and Classification System (HFACS) is a theoretically based tool for investigating and analyzing human error associated with accidents and incidents. Previous research has shown that HFACS can be reliably used to identify general trends in the human factors associated with military and general aviation accidents. The aim of this study was to extend previous examinations of aviation accidents to include specific aircrew, environmental, supervisory, and organizational factors associated with 14 CFR Part 121 (Air Carrier) and 14 CFR Part 135 (Commuter) accidents using HFACS. The majority of causal factors were attributed to the aircrew and the …

Beneath The Tip Of The Iceberg: A Human Factors Analysis Of General Aviation Accidents In Alaska Versus The Rest Of The United States, Cristy Detwiler, Carla Hackworth, Kali Holcomb, Albert Boquet, Elaine Pfleiderer, Douglas Wiegmann, Scott Shappell

Publications

Historically, general aviation (GA) accidents have been overlooked and their impact under-appreciated when compared with those in the commercial or military sector. Recently however, the Federal Aviation Administration and other governmental and civilian organizations have focused their attention on one piece of this proverbial “iceberg,” that being GA accidents occurring in Alaska. This study examines more than 17,000 GA accidents using the Human Factors Analysis and Classification System. Comparisons of Alaska to the rest of the U.S. (RoUS) included traditional demographic and environmental variables, as well as the human errors committed by aircrews. Overall, categorical differences among unsafe acts (decision …

Survey Of Aviation Maintenance Technical Manuals, Phase 3 Report: Final Report And Recommendations, Alex Chaparro, Loren S. Groff

Publications

This report contains the results from the final phase of a three-phase research effort. Phase 1 of this research effort surveyed the procedures used by five aircraft manufacturers to develop maintenance documentation. Several potential human factors issues were identified in the processes used by these manufacturers to develop their maintenance manuals. The issues included the reactive rather than proactive use of user evaluations, the limited use of user input and procedure validation, no systematic attempts to track errors, and the lack of standards for measuring document quality. In Phase 2, a written survey was used to solicit information about user …

Survey Of Aviation Technical Manuals, Phase 2 Report: User Evaluation Of Maintenance Documents, Alex Chaparro, Loren S. Groff, Barbara S. Chaparro, Deborah Scarlett

Publications

This report contains the results from Phase 2 of a 3-phase research effort. Phase 1 (Human Factors Survey of Aviation Technical Manuals Phase 1 Report: Manual Development Procedures) of this research effort surveyed the procedures used by five manufacturers to develop maintenance documentation. Several potential human factors issues were identified in the development processes employed by these manufacturers. They included the reactive rather than proactive use of user evaluations, the limited use of user input and procedure validation, no systematic attempts to track error, and the lack of standards for measuring document quality. In Phase 2, a written survey was …

Human Factors Survey Of Aviation Maintenance Technical Manuals, Alex Chaparro, Loren S. Groff

Publications

The reported work is part of a 3 phased effort to identify human factors issues in the development of aviation technical manuals, and make recommendations for the improvement of those documents. Phase 1 of this research effort surveyed the procedures used by five manufacturers to develop maintenance documentation. Several human factors issues were identified in the development process employed by these manufacturers. They included the reactive rather than proactive use of user evaluations, the limited use of user input and procedure validation, no systematic attempts to track error, and the lack of standards for measuring document quality. Given the issues …

Human Factors Survey Of Aviation Technical Manuals, Phase 1: Manual Development Procedures, Alex Chaparro, Loren S. Groff

Publications

This report contains the results from Phase 1 of a three-phase research effort. Phase 1 examines aviation industry procedures for developing maintenance technical data. Phase 2 will document user problems with maintenance technical data. Phase 3 will identify maintenance technical data development improvements by applying human factors principles. Five aircraft manufacturers were surveyed regarding company policy, communication, data tracking, user feedback, and error reduction efforts. The five industry participants represent both regional and large commercial transport manufacturers. Phase 1 survey results revealed three significant maintenance technical data issues: inconsistent development process guidelines, reactive rather than proactive response to user feedback, …

A Human Error Analysis Of Commercial Aviation Accidents Using The Human Factors Analysis And Classification System (Hfacs), Douglas A. Wiegmann, Scott A. Shappell

Publications

The Human Factors Analysis and Classification System (HFACS) is a general human error framework originally developed and tested within the U.S. military as a tool for investigating and analyzing the human causes of aviation accidents. Based upon Reason’s (1990) model of latent and active failures, HFACS addresses human error at all levels of the system, including the condition of aircrew and organizational factors. The purpose of the present study was to assess the utility of the HFACS framework as an error analysis and classification tool outside the military. Specifically, HFACS was applied to commercial aviation accident records maintained by the …