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Brief Review: Kano Model In Healthcare, James Espinosa, David Ho, Alan Lucerna, Henry Schuitema May 2023

Brief Review: Kano Model In Healthcare, James Espinosa, David Ho, Alan Lucerna, Henry Schuitema

Rowan-Virtua Research Day

Here we discuss the use of the Kano Model in the hypothetical example of a re-design of resident conference experience. Kano appreciated that there were a number of attributes to quality. These are discussed in this brief review.

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