Organization Development Commons^™

Indigenous African-Centred Organizational Change: Building Capacity At A Grassroots B3 Organization, Emanuella Nicola Bringi

The Dissertation-in-Practice at Western University

Nakupenda Community Services (NCS) is a B3 organization based in Ontario Canada. At NCS there are several valuable programs serving the everyday needs of clients. While the services are valued by the community, the internal challenge within the organization is the lack of capacity to lead all programs. Compounding this problem is the demand for more programs and services given the impacts of the recent pandemic. The very active board of directors and employees have made significant efforts to meet the needs of clients, but the problem of capacity persists and negatively impacts service delivery as employees and leaders tend …