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Full-Text Articles in Organization Development
The Relationship Between Online Students' Use Of Services And Their Feelings Of Mattering, Tracy L. Hart
The Relationship Between Online Students' Use Of Services And Their Feelings Of Mattering, Tracy L. Hart
Organization, Information and Learning Sciences ETDs
The purpose of this single case study was to examine the relationship between online students’ use of support services and their feelings of mattering using a convergent parallel research design to collect quantitative and qualitative data. Students enrolled exclusively in online classes during the academic year 2015-2016 at the University of New Mexico (UNM) were invited to participate. The survey was based on the theoretical and conceptual frameworks for comprehensive services and mattering theory. Responses provided descriptive statistics and correlation analysis with stories that added to the description of students’ service experiences.
Service-to-service correlations showed correlation strength of moderate, strong, …