International and Intercultural Communication Commons^™

Interpreting, Stephanie Jo Kent

Doctoral Dissertations

What do community interpreting for the Deaf in western societies, conference interpreting for the European Parliament, and language brokering in international management have in common? Academic research and professional training have historically emphasized the linguistic and cognitive challenges of interpreting, neglecting or ignoring the social aspects that structure communication. All forms of interpreting are inherently social; they involve relationships among at least three people and two languages. The contexts explored here, American Sign Language/English interpreting and spoken language interpreting within the European Parliament, show that simultaneous interpreting involves attitudes, norms and values about intercultural communication that overemphasize information and discount …

Improv To Improve Interprofessional Communication, Team Building, Patient Safety, And Patient Satisfaction, Candace A. Campbell

Doctor of Nursing Practice (DNP) Projects

The purpose of this process improvement project was to implement a test of change within a healthcare team utilizing applied improvisational exercises (AIEs), and to lay the groundwork for more effective inter- and intra-professional communication.

Literature review: AIEs have been shown to facilitate individual participant communication strengths through a process of un-learning certain common behavioral habits, and learning new habits that assist in creating and expanding closed-loop communication. Such un-learning and learning enriches the participant’s awareness of the environment and encourages participant adaptability through positive group interactions.

Method: An all-day AIE seminar/workshop was conducted with members of two healthcare teams …

The Impact Of Intolerance Of Uncertainty On International Students' Intercultural And Intracultural Conflict Management, Yekaterina Syrtsova

Graduate Theses and Dissertations

This study investigates the role of intolerance of uncertainty in international students' conflict management in intracultural and intercultural settings. International students at a large U.S. university were surveyed and their responses were analyzed using quantitative methods. Analyses indicated that the higher the intolerance of uncertainty scores, the higher the use of dominating and avoiding strategies. The results in this study also revealed that when controlling for sex, the higher the individuals' intolerance of uncertainty score, the lower their preference for integrating-compromising strategy. Finally, there were limited differences between the ways international students handle conflict with conflict partners from their own …

Exploring Workplace Friendship Through Social Exchange Theory To Reduce Job Stress, Jennifer Ptacek

Research and Creative Activities Poster Day

Stress experienced at work over time can lead to a number of negative outcomes for employees and organizations, including decreased work performance and morale, absenteeism, burnout, and turnover (Jones & Elliott, 2004; Pines, 2002). Positive, socially supportive workplace communication has been found to enhance quality of work life and aid in coping with stress (Sias, 2009). Social exchange theory (SET) offers helpful insight into explaining how work friendships provide social support in ways that mitigate stress and enhance coping ability (Buunk & Hoorens, 1992). However, many gaps exist in the research literature regarding social support among work peer friends and …

Overcoming The “Dual-Delivery” Stigma: A Review Of Patient-Centeredness In The Costa Rica Medical Tourism Industry, Alicia Mason

Faculty Submissions

Due to the growing globalization of health care and an increase in access to technology many consumers are utilizing the World Wide Web for securing medical services abroad, a phenomenon commonly known as medical tourism. The current investigation employs an emic cultural approach for analyzing the Western concept of patient-centeredness within several public and private medical facilities within Costa Rica. Through a detailed field investigation and personal interviews with directors of Costa Rica’s largest accrediting institutions (AAAAF and ProMed), hospital organizations, and private health clinics an interpretative framework for evaluating patient-centeredness and quality of care is offered. Discussion, implications, and …

Aesthetically Designed Maps: Development And Perception, Catherine Wang

Graphic Communication

This research explored the creative element of subway map creation in light of its effectiveness. Printed subway maps, used often for metropolitan cities and areas, are limited in physical dimension and scale, carrying minimal information. The New York, San Francisco Bay Area, Tokyo, Paris, London and Moscow subway maps highlight similar design and abstraction that fulfill the basic necessary elements for subway patrons. Over the years since the first metro map for each city was created, maps have become more simplified by removing physical land features and reference points to make way for expanding and new subway lines, stations, and …

[The Development Of Public Relations In] Kenya, Dane M. Kiambi

College of Journalism and Mass Communications: Faculty Publications

This chapter traces the practice of PR from pre-independence Kenya to the 21st century. It emerges that the practice of PR is closely tied to major national events and to social, cultural, political and economic forces. PR roles as understood by the pre-independence colonial government: keeping the public informed on government development projects, assessing public opinion and advising government, endearing government to Kenyans and building the awareness of Kenya abroad have continued to modern-day Kenya.