Communication Commons^™

The Help / Hurt Duality At Work In Makeupalley.Com Product Reviews, Lisa Wortman Raring

Doctoral Dissertations

This dissertation examines online product reviews posted by members of an online beauty social network called MakeupAlley (commonly referred to by its members as MUA). A mixed method study involving quantitative and qualitative content analyses of MUA product reviews was conducted to explore and test a framework identified here as a “duality” at work in MUA product reviews – specifically, a help / hurt duality framework. The help / hurt duality framework is tested by examining the extent to which MUA enables its members to (1) help one another circumvent advertising by distinguishing “good” or effective products from “bad” …

Movement Media, Energy Activism, And The Politics Of Hometown In The Anti-765kv Power Transmission Tower Struggle Of Miryang In South Korea, Su Young Choi

Doctoral Dissertations

This dissertation argues for expanding a practice approach to media combined with cultural studies to address the continuing problems of technological deterministic tendencies in the field of alternative, radical and citizen’s media research. Applying this approach specifically, this study offers the concept of movement media as an organized set of practices that creates spaces of action to connect what is separated and mediate cultures for social change. Drawing on twelve months of online and off-line fieldwork, the dissertation develops an ethnographic account of movement media in the Miryang environmental struggle against the Korea Electronic Power Corporation’s 765,000-voltage transmission line construction. …

Modeling The Consumer Acceptance Of Retail Service Robots, So Young Song

Doctoral Dissertations

This study uses the Computers Are Social Actors (CASA) and domestication theories as the underlying framework of an acceptance model of retail service robots (RSRs). The model illustrates the relationships among facilitators, attitudes toward Human-Robot Interaction (HRI), anxiety toward robots, anticipated service quality, and the acceptance of RSRs. Specifically, the researcher investigates the extent to which the facilitators of usefulness, social capability, the appearance of RSRs, and the attitudes toward HRI affect acceptance and increase the anticipation of service quality. The researcher also tests the inhibiting role of pre-existing anxiety toward robots on the relationship between these facilitators and attitudes …

Exploring Workplace Connections Of Employees With Multiple Role Expectations: Accommodating Communication Behaviors Of Hospital Chaplains, Stephen Spates

Doctoral Dissertations

The purpose of this study was to explore the communication behaviors of hospital chaplains in an effort to understand their workplace role. In the literature, most chaplain recognition related to spiritual interactions and improved health outcomes for patients, which left much information about their workplace lives unknown. This study used interviews with hospital chaplains to explore their communication behaviors. Using communication allowed chaplains to manage roles and uncertainty, build relationships, and handle the paradoxical interactions they encounter at work. The findings revealed that hospital chaplains, who operate as liaisons in their organizations, practiced convergence to accommodate others. They also managed …

The Net Generation At Work: Younger Employees’ Understanding Of Productive/ Counter-Productive Information Across Communication Channels, Whitney Lauren Tipton

Doctoral Dissertations

Organizations are increasingly implored to engage in communicative accommodation based on employees’ generational cohort. While previous research has found generational differences in workplace values, empirical evidence has not supported the popular claim that younger generations prefer more technological communication than their older colleagues. Using media richness theory (MRT), social presence theory (SPT), and channel expansion theory (CET) as a framework, this dissertation analyzes the responses of 382 Net Generation-aged (18-27 years old) participants to questions related to communication channel preference, information type, channel familiarity, and productivity/counter-productivity at work. Significant differences were found between communication channels across five types of common …

Uses And Gratifications Of Digital Media: The Case Of Live Blogs, Mirjana Pantic

Doctoral Dissertations

This dissertation employs a uses and gratification approach to investigate users’ motivations for reading live blogs, their attitudes toward this journalistic format, and participation in live blogging. A survey instrument was utilized in the study to obtain responses from 339 volunteer participants about the ways they use live blogs in the changing media ecosystem. Building upon the argument that new media can gratify a broader set of users’ needs compared with legacy media, the study combined traditional with contemporary gratifications of media to determine what gratifications users seek in live blogs. The study results showed that immediacy, which is a …

Verbal -S Productions In The Structured Writing Samples Of Variable Aae-Speaking Fourth-Grade Students With And Without Language Impairment, Jacklyn High Felton

Doctoral Dissertations

Researchers in speech-language pathology and ethnolinguistics have worked to gain knowledge about typical and atypical language patterns of African American children who are identified as African American English (AAE) dialect speakers. Much progress had been made, but limitations in this field of knowledge have persisted, especially for AA children who demonstrate variable use of AAE, presumably through the process of assimilation in the school setting. Therefore, more information is needed to provide diagnostic markers for deviations in typical language development for variable AAE-MAE speakers. Prior empirical research has found that third- and fourth-grade AAE-speaking children with typical language development overtly …

Do I Deserve To Spend? Social Support And Spending Pleasure, Kawon Kim

Doctoral Dissertations

Despite evidence of people posting their consumption experience on online social networks to fulfill the needs of social support, a systemic understanding of how social support obtained via online social networks affects post-consumption behaviors related to spending remains elusive. This dissertation aims to answer the question of how social support via online social networks affects consumer’s post-consumption behavior by investigating in what form and from whom consumers obtain online social support. To do so, the purpose of this dissertation is to examine how online social support from others influences perceptions of deservingness which then influences spending pleasure. This dissertation focuses …

‘It’S Not Rocket Science’: Employees’ Lived Experiences And The Essence Of Employee Engagement, Laura Lou Lemon

Doctoral Dissertations

The purpose of this dissertation is to better understand how employees perceive and experience engagement and participate in its meaning-making process. While employee engagement has been primarily explored within the business, the human resources, and management disciplines, public relations research has only recently taken an interest in furthering its understanding.

Within these disciplines, the functional perspective has dominated employee engagement research, which has potentially limited theoretical developments. In response to the current literature being inundated with a rational, functional approach, the following dissertation attempts: (1) to examine employee engagement from an array of organizational voices using phenomenological methods; (2) to …