Communication Commons^™

Effective Communication Strategy During Crisis: A Case Of The 2010 Toyota Recall Crisis, Masud Mensah

Masters Theses

Crisis communication is an integral part of public relations and organizational management at large involving the timely and strategic sharing of information during a crisis or emergency. Its primary purpose is to ensure that organizations effectively manage and minimize the negative impact of the crisis on their operations and stakeholders, which invariably helps to maintain trust, credibility and restore their reputation. Based on an interpretivist standpoint, the study utilizes qualitative approaches and takes the form of a case study. It offers a comprehensive account of the crisis, including key occurrences, media representation, and public responses, showcasing its international impact via …

Exploring International Graduate Students’ Internship Experiences In The Usa: A Case Of Eastern Illinois University Students, Wale Ishola

Masters Theses

International graduate students in the United States begin their academic journey with the goal of professional growth, but they frequently struggle to secure internships due to bureaucratic barriers and competitive marketplaces. This study explores Eastern Illinois University's international graduate students' experiences through the perspective of sensemaking theory, with the goal of understanding how they make sense of the internship process. In-depth qualitative interviews with ten students revealed that students make sense of their internships in two ways: on one end, the struggles, and on the on the other end, how they are strengthening. Through sensemaking, students analyze and adapt to …

Stakeholders And Stakeseekers’ Perceptions Of Cultural Violations And International Crisis Communication, Najwa Nishaa Albaqami

Masters Theses

Applying the expectancy violation theory (EVT) to the crisis communication context, this research explores to what extent stakeholders and stakeseekers’ perceive violations in an international crisis context. Specifically, this study investigated to what extent organizations stakeholders and stakeseekers’ perceive cultural and expectancy violations in an international crisis. Through a case study that analyzed tweets, web blogs, and The New York Times articles, this study identified that the cultural violation theme has two components, including (1) perceived responsibility and harshness of the violation and (2) damage done by the company’s transgression. Whereas expectancy violation theme included (1) frequent use of verbal …

A Case Study Of Organizational Mobilization Best Practices For Natural Disasters, Jaclyn Ermoyan

Masters Theses

Researching mobilization best practices for natural disasters has concluded that volunteers respond best to having meaning behind the work that they do and when they are involved at all levels of the service they are doing. After interviewing a representative from the American Red Cross and a representative from Team Rubicon, it is clear that having a local focus leads to successful mobilization practices. Both organizations are able to move quickly and innovate because of their understanding that all disasters are different. The two organizations focus on training their volunteers and having various deployment requirements. According to this research, technology …

The Effects Of Remote Work On Organizational Culture: Examining The Effects Of External Social Support To Mitigate Social Isolation Within Organizations, Katherine Rogers

Masters Theses

While remote work is not an entirely new concept, the effects of the COVID-19 pandemic triggered a massive increase in remote work for over a year for some individuals and organizations. Looking to the future, some companies have already developed remote work policies and stated their intentions to allow employees to work from home on a more consistent basis. There are various advantages and disadvantages to remote work for employees and their employers, as outlined in the previous literature. However, due to the short amount of time that remote work has been implemented for these organizations, there may be long-term …

Unprofessional Communication In The Workplace, Lilli Tillman

Masters Theses

This study creates a measurable definition of unprofessional communication in the workplace. First, literature is explored, looking at the existing information (or lack thereof) about professional and unprofessional communication in the workplace, along with additional information about politeness norms. A brief definition of unprofessional communication is offered. Next, a method for the study is offered, using both quantitative and qualitative methods to examine perceptions of unprofessional communication in the workplace. Results are then given, showing communicative behaviors that are viewed as both professional and unprofessional in the workplace. Behaviors such as being appropriate or being polite were seen as professional, …

College Is A Scam Full Of Leftist Liberal Ideas: An Exploration Of Rural And First-Generation College Students' Memorable Messages About Higher Education, Margaret Keene

Masters Theses

The purpose of this study is to analyze the influence Vocational Anticipatory Socialization (VAS) and memorable messages have on rural first-generation college students’ interest in higher education. This study will utilize methodology regarding Vocational Anticipatory Socialization Messages and Sources from Powers and Myers (2017), the College Influence Choice Scale from Martin and Dixon (1991), as well as thematic analysis derived from survey questions designed by the researcher. The results of this study found that students report family as their most influential source to encourage higher education, peers as their most influential source to discourage higher education, and numerous encouraging and …

More Than Just Sticks And Stones: Effects Of Interpersonal Interactions On Liminality And The Negotiation Of Identity, Conlon Muhr

Masters Theses

The following study contains the detailed findings of my lived experiences studied in an autoethnographic method with a focus on the effects of interpersonal communication on identity negotiation during liminality. This study is conducted to expand upon the large and dense web of communication studies. During the use of the autoethnographic process, I provide in-depth insight into my lived experiences during liminality. The main goal of the study is to explore how interpersonal interaction affects liminality and the formation of identity. Liminality support, rejection, complication, and acceptance are the emergent themes found by combining liminality with interpersonal communication.

Emotional Destruction: How Supervisors Can Transform A Subordinate’S Emotions Towards The Workplace, Diane K. Carr

Masters Theses

Workplace emotions have become an increasingly important area for researchers and organizations. Organizational structures and interpersonal interactions activate emotional responses for employees. This emotional strain can lead employees to search for outlets, such as social media, to express their emotions and seek emotional support. This thesis uses a content analysis to examine how macro level policies and procedures and micro level interpersonal interactions between supervisors and subordinates impact the messages expressed on Twitter.

How All In Are We Really?: An Examination Of Eastern Illinois University’S “All In” Branding Campaign’S Impact On Tenured Faculty Members’ Organizational Identification And Commitment, Melissa A. Stone

Masters Theses

Organizations are constantly putting out messages to the world, and many of these external messages speak on behalf of the organization’s internal members. While organizations often thoroughly examine whether these messages have the intended effect on target audiences, current research lacks answers to how internal members perceive and are impacted by these messages. To gain greater insight into the relationship between an organization’s external messages and the impact those messages have on internal members, this thesis examines Eastern Illinois University’s “All In” branding campaign and its perceived effect on tenured faculty members’ organizational identification and commitment. Ten tenured-faculty members were …

Obtaining And Retaining Engagement In Nonprofit Organizations, Sierra Price

Masters Theses

This project is a guide for directors to strategically communicate and display behavior that will influence volunteers to be engaged nonprofit settings. Engagement and motivation is influenced by communicative patterns from directors. Volunteer engagement can result to acceptance of leadership styles, clear understanding of vision, and building trust. Directors should minimize disengagement by fostering behavior that is correlated to working with volunteers in a partnership.

Oil And Water: Corporate Interest And Risk Communication Preceding The Deepwater Horizon Disaster, Joshua Seth Cunningham

Masters Theses

Palenchar and Heath (2006) claim that, “organizations find reason to implement programs whereby they increase the public’s understanding of technical processes as a means for lessening the fear of the threatening unknown and of increasing trust.” The research being proposed will hold the British Petroleum Company (BP) to these standards as they relate to communicating emanating from BP before, during, and after the Deepwater Horizon disaster of 2010.

Service Standards In Higher Education: Lasswell's Communication Model As A Training Tool, Crystal R. Alston

Masters Theses

This paper examines a service standards training process established during the 2016/2017 academic year for Prairie State College (PSC), a two-year community college located in Chicago Heights Illinois. The goal of examining and revising the service training process was to enhance the quality of service after the college received poor service reviews from a recent satisfaction survey. Lasswell's Communication Model was used to create content and structure for a training manual and workshop as part of the overall service training process at PSC. The service standards and training manual was successfully developed and is currently being tailored to accommodate the …

Effective Followership Characteristics: Self-Regulation And Intercultural Communication Competence, Cassandra Ann Mellon

Masters Theses

Followership is a remarkably pervasive experience shared by all human beings who occupy the masses within national and global organizations. The purpose of the current study was to further knowledge and understanding of the followership construct by distinguishing a set of communicative characteristics that effective followers demonstrate—exploring the associations among perceptions of effective followership, self-regulation, and intercultural communication competence. This study examines whether self-regulation and co-cultural competence are characteristics of effective followership. Followership scholars suggest that followership research should develop followership characteristics based on variables focusing on the perceptions of followers in relation to leaders (Uhl-Bien, Riggio, Lowe, & Carsten, …

Deception Among Organizational Leaders: Impacts On Employee Perceptions Of Supervisor Credibility, Power, And Trust, Paisleigh Jo Kelley

Masters Theses

Deception is ubiquitous in day-to-day communication. While most deceptive acts are relatively minor in terms of interpersonal impact, lying in the workplace may result in negative organizational outcomes (Griffith et al., 2011). Moreover, business leaders who engage in deceptive communication may elicit similar behavior in their employees (Henrichs, 2007). The current study assesses how different deceptive messages spoken by organizational leaders (e.g., honest messages, messages that withhold information, and messages that distort information) impact employee perceptions of that leader’s credibility, power, and trustworthiness. The results of this study indicate that employees view business leaders as less credible and less trustworthy …

Factors Impacting Ffa Involvement After High School, Danielle Eve-Marie Sanok

Masters Theses

The purpose of this study was to determine the factors that influence FFA members to continue or discontinue with their FFA experience past high school. The specific objectives of this study were to determine the reasons why students discontinue with their FFA experience past high school, determine membership needs from the Collegiate and Alumni FFA Organization and ways to overcome membership attainment barriers.

Data collection methods included three sets of focus groups: (a) one for inactive FFA members, (b) one for current Collegiate FFA members, and (c) one for current and past State Officers. Data was analyzed using the thematic …

Barriers To Communicating Sexual Orientation Identity At Work, Marissa A. Guenzi

Masters Theses

Previous research emphasizes the benefits associated with having open gay and lesbian employees. However, many gay and lesbian employees still remain in the closet. This project examines barriers preventing gay and lesbian individuals from coming out at work. Four lesbian women and three gay men in the early stages of their careers were interviewed about their experiences of being closeted at work. Analysis reveals four barriers preventing gay and lesbian individuals from coming out at work and explores how these barriers are reinforced by informal organizational communication. Theoretical and practical implications for organizational communication research are discussed, and recommendations for …

The Role Of Leader Communication Patterns, Lmx, And Interactional Justice In Employee Emotional Exhaustion And Outcomes, Ashley Danae Nelson

Masters Theses

Employee burnout contributes to employees’ job satisfaction, turnover intentions, and organizational commitment and it can also cause a variety of serious health issues. Evidence has linked leaders’ transactional and transformational communication patterns, quality of leader-member exchange (LMX), and employees’ perception of justice, and each can affect employee burnout. However, very few researchers have studied the relationships among these variables. This paper provides an overview of the research on the various relationships between transformational and transactional leadership, LMX quality, and interactional justice, and explores how these factors influence employee burnout. Following the literature review, a proposed model of employees’ perceived leader …

Understanding Work Socialization: A Qualitative Study Of A Youth Employment Program, Katelyn S. Sandor

Masters Theses

Through early work experiences, often in part-time jobs, young people come to learn about the working world. This learning process is often considered a source of anticipatory socialization, or an experience that comes before real work and serves to socialize individuals into particular organizations and vocations. In contrast, this study seeks to understand how individuals are socialized into broader meanings of work through early, part-time work experiences by studying a Youth Employment Program (YEP) aimed at providing hands-on job opportunities for at-risk youth. Drawing upon in-depth interviews, I analyze what young people learned about work and how such learning occurred. …

Gossip, Exclusion, Competition, And Spite: A Look Below The Glass Ceiling At Female-To-Female Communication Habits In The Workplace, Katelyn Elizabeth Brownlee

Masters Theses

The glass ceiling is defined as the impenetrable force that excludes women and minorities from informal and formal social networks that provide access to executive positions (Callahan & Tomaszewski, 2007). There are many factors that contribute to the enduring nature of the glass ceiling such as the socialization of women and/or the patriarchal nature of the workforce, but research is still lagging with respect to understanding how women impact and experience one another within the workplace and how that contributes to their overall experience and drive to progress upwardly (Callahan & Tomaszewski, 2007; Fine & Buzzanell, 2000; Kanter, 1977a). Using …

Student-Teacher Relationships And Impacts Of Goal Orientation, Personality, Socio-Economic Status, And Performance: An Examination Of Those Served By Project Grad Knoxville, Kensey Ruth Parker

Masters Theses

This study seeks to understand the importance of teacher student relationships and the impacts of goal orientation, personality, socio-economic status, and student achievement. The study used a sample of students served by Project GRAD Knoxville, a non-profit organization that serves students in the heart of the city. The sample consisted of 110 college students who have received a scholarship from the organization. The results show that learning goal orientation is a significant predictor of student-teacher relationships. Knowing a student’s LGO and time spent discussing social topics can predict whether or not students will end up on academic probation 64% of …

A Strategic Communication Campaign To Build Effective Relationships, Lauren Kluge Padillo

Masters Theses

This creative thesis discusses a strategic communication campaign that will help build effective relationships with the use of several communication strategies and marketing plans. I used our department's move to a new location as an opportunity to initiate dialogue to solve communication problems that are currently an issue. A brochure was developed as a tool that can be later used for reference. The project was successful and did bridge the communication gaps. Based on the success of the project, we will continue to use the literature and make visits to our internal and external customers.

Diffusion Of Social Media Among County 4-H Programs In Tennessee, Rebekah Bowen

Masters Theses

Over the past decade, Cooperative Extension and 4-H professionals have been faced with the decision of whether they should adopt new communication technologies such as social media to interact with their rapidly growing audience. Current research on social media and Extension shows that there are some identified risks and barriers (Fuess & Humphreys, 2011; Seger, 2011); however, many Extension professionals believe that social media usage could be very beneficial for Extension and\or 4-H usage (Coates, 2004; Rhoades, Thomas & Davis, 2009; Kinsey, 2010). In order to increase the body of empirical research on this subject, a quantitative study was conducted …

Effective Change Communication In The Workplace, Amy Lynn Harp

Masters Theses

The purpose of this study was to investigate effective change communication in the workplace by utilizing goal setting theory. Due to potential validity issues with previous organizational communication audit research, a multi-methods study was devised to investigate and construct a new measure for effective change communication in the workplace. Preliminary interviews along with previous research were utilized to construct a survey questionnaire gauging effective change communication in the workplace. Over 1,000 employees at a large, health-services companies participated in the study. The results from the study yield a framework for evaluating effective change communication on individual (i.e. behavior, trait, and …

Organizational Culture And Change: Understanding The Western Herald's Newsroom Culture, Sarah Ling Wei Lee

Masters Theses

The purpose of this study is to explore organizational culture and change in a college newspaper's newsroom. Student journalists often use college newspapers as a means to get editorial experience and also to get published. Even so, the college newspaper newsroom is unlike a typical metropolitan or local community newspaper's newsroom in the way that it experiences change. College newspapers encounter organizational change as part of the newsroom's inner workings constantly because of frequent turnover and other factors. As a result, they are suitable for understanding how staff members make sense of newsroom culture in a dynamic, changing environment. Two …

Mindful Communication In A Crisis: Communication Behaviors Of Shared Mindfulness And Effective Pilot Decision Outcomes In Crisis Situations, Janice L. Krieger

Masters Theses

Despite the high reliability of current aeronautical technology and safety improvements, human error continues to be a factor in 60-80% of all aviation mishaps. Training to diminish potential errors is often based on analysis of faulty procedures, or lack of procedures without a systemic view including human factors such as communication, decision-making and interaction dynamics. This research explores the existence of the psychological construct of shared mindfulness and examines how it is communicatively constructed and enacted in a high reliability environment such as the aviation industry. The present qualitative study examines shared mindfulness in 10 aviation student dyads in a …

A Small Flaw Translates Into Many Miscalculations: A Narrative Criticism Of The Intel Pentium Chip Crisis, Christine H. Hoek

Masters Theses

This study uses the Intel Pentium chip crisis of 1994 to gain an understanding of how technology issues are socially constructed in contemporary American public discourse. Two primary and competing narratives were discovered. First, Intel's narrative minimized the problem and argued that chip flaws are commonplace and the company would replace the chips for anyone who could "prove" the need for a replacement. The consumer' s narrative, conversely, was one in which customers asserted that Intel's policy was paternalistic and instead demanded the replacement of their chips. The narratives were analyzed as the crisis moved through five primary events, with …

Earning The Right: Exploring The Communication Strategies Of European Americans In Interracial Relationships, Angela L. Putman

Masters Theses

In a societal context, European Americans are the dominant majority group. However, when European Americans are involved in interracial relationships, they may often find themselves in the minority (numerically speaking) when they interact with their partner's friends and/or family members. This research explores lived experiences of European Americans involved in interracial relationships with African Americans. Specifically, the general question addressed was, "What communication strategies and behaviors do European Americans exhibit when they communicate with their African American partner's friends and/or family members?" The acculturation process and Communication Accommodation Theory were explored in order to provide initial insight into this relatively …

Playing The Game: Exploring Dialectical Tensions And Co-Cultural Communication Strategies Of Black Males In Predominantly White Organizational Structures, Mark C. Hopson

Masters Theses

As non-dominant group members enter and attempt to succeed within the United States' organizational structures, there continues to be a need for scholarly examination concerning how their communication is impacted by culture and power. This thesis focuses specifically on how discourse is influenced by these factors. It is an exploration of the dialectical tensions that beset the communication of African American males whose interactive success or failure in academic and professional organizations is often associated with the historical differences of culture and power. A review of existing literature addresses the communication dilemmas and co-cultural strategies that "outsiders within" (Collins, 1986), …

Connecting People: An Exploration Of Building An Intranet Through Autoethnography, Christopher J. Martinez

Masters Theses

This study examines the development and failure of an Intranet at a small company in Southern Illinois. Using autoethnographic methods, I analyzed the events surrounding the development and rejection of the Intranet by the organization's president. Using Burke's concepts of identification and mystery, I analyzed the relationship between the failure of the Intranet and the president's reasoning for not supporting its development. Throughout this study I evaluate the lntranet's development, the impact of other's involvement, as well as the impact that the design of the layout could have on communication at the Company. I find that the failure to develop …