Social and Behavioral Sciences Commons^™

Tweeting Social Justice: How Social Work Faculty Use Twitter, Johanna K.P. Greeson, Seongho An, Jia Xue, Allison E. Thompson, Chao Guo

Johanna K.P. Greeson, PhD, MSS, MLSP

Impact Factor And Scholarly Research: The Traditional Media With A Social Media Influence, Brent D. Bowen, Jacqueline Luedtke, Timothy B. Holt, David Ehrensperger, Hunter M. Watson

David Ehrensperger

The research method for this project – examining the dissemination of research artifacts through social media as well as the impact social media can have on scholarly research – originated with Dr. Brent Bowen of Embry-Riddle Aeronautical University at the Prescott, Arizona campus and Dr. Dean E. Headley of Wichita State University. Drs. Bowen and Headley introduced the Airline Quality Rating (AQR) in early 1991 as an objective method for comparing and scoring airline performance in areas deemed to be important for consumers. Scores are calculated by defining 15-elements in four major areas, focusing on airline performance and the significance …

Improving Customer Relations With Social Listening: A Case Study Of An American Academic Library, Margaret C. Stewart, Maria Atilano, Christa L. Arnold

Maria Atilano

Strategic social media plays a crucial role in contemporary customer relationship management (CRM); however, the best practices for social CRM are still being discovered and established. The ever-changing nature of social media challenges the ability to establish benchmarks; nonetheless, this article captures and shares actions, insights, and experiences of using social media for CRM. This case study examines how an academic library at a mid-size American university located in northeast Florida uses social media to engage in social listening and to enhance CRM. In particular, the social listening practices of this library are highlighted in relation to how they influence …

Social Movements, Youtube And Political Activism In Authoritarian Countries: A Comparative Analysis Of Political Change In Pakistan, Tunisia & Egypt., Rauf Arif

Rauf Arif

This dissertation explores the role of social media in political activism in authoritarian societies, using as case studies the use of YouTube as an alternative channel of communication and resistance during the political crises in Pakistan, Tunisia, and Egypt. I studied Pakistan because it is one of the few majority Muslim countries in which social media were part of the media mix during the mass uprisings that led to the overthrow of the regime of military leader, General Pervez Musharraf in 2007. Tunisia and Egypt were chosen because these two countries are seen as the iconic nations of the Arab …

Mass Media Coverage Of Environmental Issues: Impact On Disaster Public Policy, John R. Fisher

Dr. John R. Fisher

Families, Funerals And Facebook: Reimag(In)Ing And Curating Toraja Kin In Translocal Times, Kathleen M. Adams

Kathleen M. Adams

Leaning Out: Exploring Organizational Advocacy Activities From An Open Systems Perspective, Lauri Goldkind

Lauri Goldkind

Social Media, Higher Education, And Community Colleges: A Research Synthesis And Implications For The Study Of Two-Year Institutions, Charles H.F. Davis Iii, Regina Deil-Amen, Cecilia Rios-Aguilar, Manuel González Canché

Charles H.F. Davis III

The boundaries between on-line and “real-world” communities are rapidly deteriorating, particularly for the generation of young people whose lives are pervaded by social media. For this generation, social media exchanges are a primary means of communication, social engagement, information seek- ing, and possibly, a central component of their identity and community-building. Given these realities, postsecondary educators should begin to seriously explore the potential to intentionally and strategi- cally harness the power of these revolutionary transformations in technology use to better serve the needs of students to enhance their success. Therefore, this review of books, academic journals, higher education news, research …

Social Media As Information Source: Recency Of Updates And Credibility Of Information, David Westerman, Patric R. Spence, Brandon Van Der Heide

Patric R. Spence

No Limits To Watching?, Katina Michael, M.G. Michael

M. G. Michael

Little by little, the introduction of new body-worn technologies is transforming the way people interact with their environment and one another, and perhaps even with themselves. Social and environmental psychology studies of human-technology interaction pose as many questions as answers. We are learning as we go: 'learning by doing' through interaction and 'learning by being'. Steve Mann calls this practice existential learning; wearers become photoborgs, a type of cyborg (cybernetic organism) whose primary intent is image capture from the domains of the natural and artificial. This approach elides the distinction between the technology and the human; they coalesce into one.

Ict, Social Media, And The Arab Transition To Democracy: From Venting To Acting, Mohammed M. Aman Dr.

Mohammed M. Aman

There is widespread use of information and communications technology (ICT) in the Middle East and North African countries. Blogging and social media have played an important role in the recent calls for reform and change. Using these new communication systems and devices, citizens have been venting their anger and frustration with their autocratic governments and rulers. Most recently, the venting has turned into action, as shown by the eradication of the old regimes in Tunisia, Egypt, Libya, and Yemen, as well as the ongoing struggle in Syria.

The most notable issues include lack of individual freedoms, deteriorating economic conditions, high …

An Instagram Is Worth A Thousand Words: An Industry Panel And Audience Q&A, Wendy Abbott, Jessie Donaghey, Joanna Hare, Peta J. Hopkins

Peta Hopkins

Purpose: The purpose of this paper is to describe the industry panel session hosted by Bond University Library at the Australian Library and Information Association's Information Online 2013 Conference. The panel was held to discuss the use and implications of professional Instagram profiles. The panel included a professional photographer, an internet marketing expert, a social media expert, a librarian and a social media-savvy student. The inclusion of a range of perspectives from outside the library aimed to provide a holistic approach to the institutional use of Instagram and to provide inspiration. The panel took place on Wednesday 13 February 2013 …

The Role Of Social Media In Community Colleges, Cecilia Rios-Aguilar, Manuel Sacramento González Canché,, Regina Deil-Amen, Charles H.F. Davis Iii

Charles H.F. Davis III

Over the past decade, there has been a growing public fascination with the phenomenon of connectedness. One of the most important ways in which society is now connected is through social media –such as social networking sites. While both students and higher education institutions seem to be utilizing social media more and more, there still are enormous challenges in trying to understand the new dynamics generated by social media in higher education, particularly for the context of community colleges.

This research report has several purposes. The first is to document and to describe the various ways in which social media …

Social Media In Higher Education: A Literature Review And Research Directions., Charles H.F. Davis Iii, Regina Deil-Amen, Cecilia Rios-Aguilar, Manuel Sacramento Gonzalez Canche

Charles H.F. Davis III

Social media [technology] has become a growing phenomenon with many and varied definitions in public and academic use. For our purposes, the term social media technology (SMT) refers to web-based and mobile applications that allow individuals and organizations to create, engage, and share new user-generated or existing content, in digital environments through multi-way communication. Despite the widespread use of SMT, little is known about the benefits of its use in postsecondary contexts and for specific purposes (e.g., marketing, recruitment, learning, and/or student engagement). It is critical to begin to examine if and how higher education institutions are incorporating the use …

Mesa 2011: Expressive Culture Of The Egyptian Revolution, Roberta L. Dougherty

Roberta L. Dougherty

Social Media Policies For Professional Communicators, Daxton R. Stewart

Daxton "Chip" Stewart

As social media tools such as Facebook, Twitter and YouTube have become increasingly prevalent ways for people to share and connect, professional communicators have increasingly incorporated these tools into their daily practice. However, journalism, advertising and public relations practitioners have little formal guidance to help them navigate the benefits and risks of using these tools professionally. The codes of ethics of their professional fields have not been updated, and to date, social media policies have not been examined from an academic perspective. This study reviews 26 social media policies of journalism and strategic communication companies to find common themes and …

Libraries Interact - A Personal View Of Practical 2.0, Peta J. Hopkins

Peta Hopkins

Libraries Interact is a group blog established in 2006 to focus on topics of interest to Australian libraries and their friends. After 18 months the blog is still going strongly with a core membership of librarians spread around Australia who rarely meet in person and over 300 posts on topics covering all library sectors. This paper will look at the practical ways that web 2.0 tools and services are employed by the core group of contributors to Libraries Interact. These include: Google Groups, Peanut Butter wiki, Wordpress, Frappr and others.

Towards The Integration Of Social Media With Traditional Information Systems, Michael J. Rees, Peta J. Hopkins

Peta Hopkins

This paper was inspired by the authors’ personal experience of using social media systems over the last two years. During that time both authors have used a range of public, private and hosted social media systems for their professional activities and well as for personal use. They and other colleagues are convinced that a unified approach to social media systems can benefit the communications processes within our institution and our interaction with our important existing and potential clients, the students and alumni.