Social and Behavioral Sciences Commons^™

Library Strategies: Personal Librarian (Pl) To Improve Retention For First Generation And Transfer Students, Jonathan R. Wilson, Jeri Paddock

ETSU Faculty Works

In an effort to improve retention and promote library services to new incoming students, the Sherrod Library staff at East Tennessee State University discussed different ideas and decided to expand the Lending Technology Program & Personal Librarian (PL) program to include First Generation and Transfer students. To help decrease library anxiety, students received by email a weekly newsletter of events and workshops happening in the library. These emails also personally reached out and regularly informed the students of information literacy skills such as navigating the library website, subject guides, tutoring center, and citation help. Additionally, the students received a short …