Social and Behavioral Sciences Commons^™

The Effects Of The Communication Techniques Of Concern Elicitation And Mutual Agenda Setting On The Satisfaction, Self-Efficacy, And Understanding Of A Patient After A Provider Encounter, Ajay Bharathan

Honors Undergraduate Theses

The goal of this investigation is to explore the relationship of health provider communication techniques and their impact on patient understanding, satisfaction, and self-efficacy. This investigation looked at the two specific communication techniques of concern elicitation and mutual agenda setting which occur during the beginning of a medical visit. Encounters were recorded with patient knowledge and transcribed to be analyzed. Following a coding manual created from both previous research and original input, the transcripts were organized and read through to process data. Focusing on the two communication techniques—concern elicitation and mutual agenda setting—I looked at the beginning of the encounter …