Social and Behavioral Sciences Commons^™

Service Point Staff Become Content Creators: Now, That’S A Pivot!, M. Teresa Doherty

VCU Libraries Faculty and Staff Presentations

When the COVID pandemic closed our busy academic, front line service staff were challenged to find work to replace the in-person support and assistance that they provide onsite. How did we respond? In addition to expanding our chat service, we gathered "back burner" projects from across the libraries and supported staff to take on new opportunities, such as creating content for web projects, reviewing and editing close captions of oral histories and instructional tutorials, checking ejournal links, and more.