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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Turnaround Management Of Airport Service Providers Operating During Covid-19 Restrictions, Bassam Buhusayen, Pi-Shen Seet, Alan Coetzer
Turnaround Management Of Airport Service Providers Operating During Covid-19 Restrictions, Bassam Buhusayen, Pi-Shen Seet, Alan Coetzer
Research outputs 2014 to 2021
© 2020 by the authors. Licensee MDPI, Basel, Switzerland. Many sectors worldwide have been impacted by government restrictions resulting from the COVID-19 pandemic. For example, restrictions on travel have resulted in major losses for organizations operating within the aviation sector. This study aims to emphasize the challenges faced by these organizations while they implement turnaround management strategies. The study is based on 30 semi-structured interviews with frontline managers working for airline service providers in three different departments of an airport in Australia. The organization has implemented several turnaround management strategies to survive the crisis caused by COVID-19 restrictions, creating new …
Exploring The Influence Of Emotional Labour, Emotional Intelligence, Emotional Regulation, And Emotional Valence On Employee Job Satisfaction And Burnout, Kirsty Lee Wilson
Exploring The Influence Of Emotional Labour, Emotional Intelligence, Emotional Regulation, And Emotional Valence On Employee Job Satisfaction And Burnout, Kirsty Lee Wilson
Theses : Honours
This thesis investigated the measures of emotional labour surface acting and deep acting, emotional intelligence, emotional regulation and positive and negative affect as influences on employee wellbeing outcomes of job satisfaction and burnout. A questionnaire was administered to over 2,000 client-facing employees in the USA and Canada. Results from the data analysis found that employees subjected to high levels of emotional labour in client facing roles experienced higher levels of negative affect or outlook. Those scoring higher on the emotional labour surface acting subscale scored significantly higher for negative effect. Additionally, higher scores in deep acting emotional labour were also …
Professional Self-Care Practices, Emotional Work And Burnout In Australian Psychology Academics, Claudia Yael Hoenig
Professional Self-Care Practices, Emotional Work And Burnout In Australian Psychology Academics, Claudia Yael Hoenig
Theses : Honours
This study examined whether professional self-care practices (PSCP) had a moderating effect on the relationship between emotional work (EW) performed and burnout symptoms experienced among Australian academics teaching psychology. Seventy-seven Australian psychology academics ranging from 27 to 64 years, with an average of 13.34 years of academic experience, and representing the full range of academic levels from Associate Lecturer to Professor, and predominantly females, participated in the study. Participants completed an online survey comprising three questionnaires: the Maslach Burnout Inventory (MBI), Intensive Emotion Work Inventory (IEW) and Professional Self-Care Scale (PSCS), addressing levels of PSCP, EW performed and frequency and …