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Social and Behavioral Sciences Commons™
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Articles 1 - 8 of 8
Full-Text Articles in Social and Behavioral Sciences
Customer Satisfaction On Library Services At Maasai Mara University Library, Narok, Kenya, Rahab Koech
Customer Satisfaction On Library Services At Maasai Mara University Library, Narok, Kenya, Rahab Koech
Library Philosophy and Practice (e-journal)
This paper presents results of a survey conducted to investigate the level of satisfaction of Maasai Mara University (MMARAU) library user’s towards university library services. The study adopted survey research design and questionnaires was used for data collection. From the results, library users perceive the quality of library services to be above average. MMARAU main library was most used as compared to formally town campus with 93.85% (166) and 5.6% (10) respectively. Majority of library users were undergraduate students from the School of Education. The findings showed that MMARAU have few international students. Most of the library users frequently used …
Customer Satisfaction Index Of Singapore 2019: Q3 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2019: Q3 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 13th year of measurement.
Customer Satisfaction Index Of Singapore 2019: Q2 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2019: Q2 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 13th year of measurement.
Customer Satisfaction Index Of Singapore 2019: Q1 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2019: Q1 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time. 2019 marks the 13th year of measurement for the CSISG national study.
Attribute Sentiment Scoring With Online Text Reviews: Accounting For Language Structure And Missing Attributes, Ishita Chakraborty, Minkyung Kim, K. Sudhir
Attribute Sentiment Scoring With Online Text Reviews: Accounting For Language Structure And Missing Attributes, Ishita Chakraborty, Minkyung Kim, K. Sudhir
Cowles Foundation Discussion Papers
The authors address two significant challenges in using online text reviews to obtain fine-grained attribute level sentiment ratings. First, they develop a deep learning convolutional-LSTM hybrid model to account for language structure, in contrast to methods that rely on word frequency. The convolutional layer accounts for the spatial structure (adjacent word groups or phrases) and LSTM accounts for the sequential structure of language (sentiment distributed and modified across non-adjacent phrases). Second, they address the problem of missing attributes in text in construct-ing attribute sentiment scores—as reviewers write only about a subset of attributes and remain silent on others. They develop …
Attribute Sentiment Scoring With Online Text Reviews : Accounting For Language Structure And Attribute Self-Selection, Ishita Chakraborty, Minkyung Kim, K. Sudhir
Attribute Sentiment Scoring With Online Text Reviews : Accounting For Language Structure And Attribute Self-Selection, Ishita Chakraborty, Minkyung Kim, K. Sudhir
Cowles Foundation Discussion Papers
The authors address two novel and significant challenges in using online text reviews to obtain attribute level ratings. First, they introduce the problem of inferring attribute level sentiment from text data to the marketing literature and develop a deep learning model to address it. While extant bag of words based topic models are fairly good at attribute discovery based on frequency of word or phrase occurrences, associating sentiments to attributes requires exploiting the spatial and sequential structure of language. Second, they illustrate how to correct for attribute self-selection—reviewers choose the subset of attributes to write about—in metrics of attribute level …
Attribute Sentiment Scoring With Online Text Reviews: Accounting For Language Structure And Missing Attributes, Ishita Chakraborty, Minkyung Kim, K. Sudhir
Attribute Sentiment Scoring With Online Text Reviews: Accounting For Language Structure And Missing Attributes, Ishita Chakraborty, Minkyung Kim, K. Sudhir
Cowles Foundation Discussion Papers
The authors address two significant challenges in using online text reviews to obtain finegrained attribute level sentiment ratings. First, in contrast to methods that rely on word frequency, they develop a deep learning convolutional-LSTM hybrid model to account for language structure. The convolutional layer accounts for spatial structure (adjacent word groups or phrases) and LSTM accounts for sequential structure of language (sentiment distributed and modified across non-adjacent phrases). Second, they address the problem of missing attributes in text in constructing attribute sentiment scores—as reviewers write only about a subset of attributes and remain silent on others. They develop a model-based …
Customer Satisfaction Index Of Singapore 2018: Full Year Overview, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2018: Full Year Overview, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2018. Singapore’s 2018 national score was computed using the data collected during these four quarters.