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Social and Behavioral Sciences Commons™
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Articles 1 - 14 of 14
Full-Text Articles in Social and Behavioral Sciences
Customer Satisfaction Index Of Singapore 2019: Q3 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2019: Q3 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 13th year of measurement.
Augmenting Healthcare, Wai Mun Lim
Augmenting Healthcare, Wai Mun Lim
Research Collection Institute of Service Excellence
Lim Wai Mun of Doctor Anywhere weighs in the importance of customer education and persistence when dealing with a conservative market.
Handmade With Love, Anna Lim
Handmade With Love, Anna Lim
Research Collection Institute of Service Excellence
Anna Lim of The Soup Spoon discusses the importance of investing in staff engagement and keeping true to your brand DNA.
Service For Millenials, Joan Chang
Service For Millenials, Joan Chang
Research Collection Institute of Service Excellence
Joan Chang of Lloyd’s Inn relates the importance of branding for a younger audience and the changing landscape of service in boutique hospitality.
Practising Empathy, Kate Low
Practising Empathy, Kate Low
Research Collection Institute of Service Excellence
Kate Low of Perk by Kate talks about how prioritising customer relationships has kept her at the forefront of Singapore’s lingerie scene.
Getting Personal, Ching Yann Ho
Getting Personal, Ching Yann Ho
Research Collection Institute of Service Excellence
Ho Ching Yann of Triceratops shares how being candid and sincere with customers sets her apart from the competition.
Repackaging Convenience, Min Ling Leow
Repackaging Convenience, Min Ling Leow
Research Collection Institute of Service Excellence
Leow Min Ling of Anthony The Spice Maker reflects on updating her family business to preserve Singapore’s traditional flavours.
Scaling For The Masses, Junting Ang
Scaling For The Masses, Junting Ang
Research Collection Institute of Service Excellence
Ang Junting of Hai Sia Seafood traces the journey of updating a traditional business in a demanding trade to attract and retain talent.
Navigating Conversational Flows, Abhilash Murthy
Navigating Conversational Flows, Abhilash Murthy
Research Collection Institute of Service Excellence
Abhilash Murthy of Bus Uncle explains the importance in developing a delightful user experience in the realm of chatbot design.
Unpacking A Sustainable Concept, Florence Tay
Unpacking A Sustainable Concept, Florence Tay
Research Collection Institute of Service Excellence
Florence Tay, Co-Founder of UnPackt, breaks down how community building and education can lead to a more enduring zero-waste journey.
Creating Conversations, Sharon Tan
Creating Conversations, Sharon Tan
Research Collection Institute of Service Excellence
Sharon Tan of The Projector speaks about the privilege of amplifying community voices through diverse programming.
Customer Satisfaction Index Of Singapore 2019: Q2 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2019: Q2 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 13th year of measurement.
Customer Satisfaction Index Of Singapore 2019: Q1 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2019: Q1 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time. 2019 marks the 13th year of measurement for the CSISG national study.
Customer Satisfaction Index Of Singapore 2018: Full Year Overview, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2018: Full Year Overview, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2018. Singapore’s 2018 national score was computed using the data collected during these four quarters.