Social and Behavioral Sciences Commons^™

The Library Leading: Knowledge Management Supporting Community College Institutional Strategy, Elizabeth Jardine

Publications and Research

This case study demonstrates how librarians at LaGuardia Community College led a college-wide knowledge management project to implement Ask LaGuardia, an online knowledge base where users can find answers to common questions on navigating this large, urban college. Students had been experiencing difficulty receiving clear, correct, and consistent answers to their questions while staff had been challenged by information silos. LaGuardia’s president chose the Library for a leadership role in this initiative supporting a broader strategy of better alignment between Academic and Student Affairs. The Library’s positive reputation and knowledge organization expertise made it a natural fit. Four years in, …