Social and Behavioral Sciences Commons^™

Moving The Marc: Transitioning Workflows To Target Digital Resources, Susan A. Massey

Susan A. Massey

Assessment Strategies For Technical Services (Presentation), Rebecca L. Mugridge, Nancy M. Poehlmann

University Libraries Faculty Scholarship

This presentation describes a number of qualitative assessment practices that can help technical services managers assess their effectiveness. Strategies include process improvement initiatives, customer service surveys, focus groups, benchmarking, and more.

Technical Services And Library Systems Customer Service Assessment, Rebecca L. Mugridge, Nancy M. Poehlmann, Kate Latal, Wendy L. West, Michael J. Sweeney

University Libraries Faculty Scholarship

This survey instrument was developed to gauge internal customer satisfaction with the services offered by the University at Albany Libraries Technical Services and Library Systems Division.

Ready Or Not? : An Assessment Of Shelf-Ready Materials Management Practices In Us Academic Libraries, Natalia Tomlin, Irina Kandarasheva

Post Library Faculty Publications

This paper analyzes results of a survey on shelf-ready materials management and cataloging practices in US academic libraries with various collection sizes. The survey respondents consisted of managers and librarians in technical services operations. Survey questions addressed topics such as the volume of shelf-ready materials, perspectives on shelf-ready expansion, the effect of local cataloging practices on shelf-ready services, the amount of cataloging and processing errors, and quality control. The majority of participants were from small- and medium-size academic libraries, and print materials were the prevalent format for shelf-ready treatment. Two main reasons for shelf-ready implementation across libraries of all sizes …

Doing Things Differently In The Cloud: Streamlining Library Workflows To Maximize Efficiency, Vanessa A. Garofalo

Conference Proceedings

Libraries share many common challenges including ever more complex collections, systems, and workflows, as well as increased user demand. To help manage these challenges, today’s cloud-based library management services are offering workflows that save library staff time and discovery solutions that meet users’ needs. Libraries using these services are seeing drastic reductions in the time it takes to perform routine tasks because of the integration between libraries, applications, partners, and data.

As a result of doing things differently, libraries save staff time and money while streamlining workflows and improving efficiency. In short, cloud-based library management services like OCLC’s WorldShare Management …