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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Assessment Strategies For Technical Services (Presentation), Rebecca L. Mugridge, Nancy M. Poehlmann
Assessment Strategies For Technical Services (Presentation), Rebecca L. Mugridge, Nancy M. Poehlmann
University Libraries Faculty Scholarship
This presentation describes a number of qualitative assessment practices that can help technical services managers assess their effectiveness. Strategies include process improvement initiatives, customer service surveys, focus groups, benchmarking, and more.
Technical Services And Library Systems Customer Service Assessment, Rebecca L. Mugridge, Nancy M. Poehlmann, Kate Latal, Wendy L. West, Michael J. Sweeney
Technical Services And Library Systems Customer Service Assessment, Rebecca L. Mugridge, Nancy M. Poehlmann, Kate Latal, Wendy L. West, Michael J. Sweeney
University Libraries Faculty Scholarship
This survey instrument was developed to gauge internal customer satisfaction with the services offered by the University at Albany Libraries Technical Services and Library Systems Division.