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Attitudes At The Bank : A Survey Of Reactions To Different Varieties Of English, Sean Wilcox

Dissertations and Theses

In the modem world of international communication, it is more common for speakers of different varieties of English to come into contact with each other on a daily basis. This can occur not only in face to face communication, but in telephone communication as well.

This study investigates the attitudes towards a non-native or Expanding Circle (ECE) variety of English held by telephone customer service representatives at a large American financial institution. The central question of this study asks whether or not these telephone representatives will rate a speaker of a Korean-accented variety of English higher or lower than a …