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Full-Text Articles in Social and Behavioral Sciences
The Impact Of Digital Reference On Librarians And Library Users, Carol Tenopir, Lisa Ennis
The Impact Of Digital Reference On Librarians And Library Users, Carol Tenopir, Lisa Ennis
School of Information Sciences -- Faculty Publications and Other Works
University reference librarians report a variety of effects, both positive and negative, from the rapid and widespread adoption of electronic media during the last decades. Heightened expectations from students and, to a lesser degree, from faculty are noticed by many librarians. Partly because of media hype about the wonders of the Internet and the ubiquity of the World Wide Web, students expect to be able to answer every question and do every research project online. One major impact of electronic services is the growing need for user instruction. Part of the problem is that there are still many students with …
The Digital Reference World Of Academic Librarians., Carol Tenopir, Lisa Ennis
The Digital Reference World Of Academic Librarians., Carol Tenopir, Lisa Ennis
School of Information Sciences -- Faculty Publications and Other Works
Throughout the 1990s, the reference departments of academic libraries have seen a rapid evolution from a print-centered world to a digital-intensive one. Online, CD-ROM, and World Wide Web resources are often the first choice of both library users and reference librarians. For the latest measure of how academic libraries incorporate electronic information sources into their reference activities and the effect on library services, a questionnaire was sent to all academic members of the Association of Research Libraries in the 4th quarter of 1997. Over 73% of ARL libraries report more than 100 workstations or terminals. Not surprisingly, the big growth …