Social and Behavioral Sciences Commons^™

Implementing Total Quality Management In A College Of Business, Jeffrey William Glazer Edd

Dissertations

Today, a wide range of organizations are involved in what is commonly referred to as total quality management (TQM). Implementation and associated research have primarily been focused in the business community; however, over the past decade, faced with dwindling enrollment and increased competition, the educational community has also started to embrace TQM at differing levels in a wide variety of settings across the nation, ranging from doctoral granting institutions to community colleges to elementary schools. This descriptive case study examined the implementation of a TQM process at a College of Business in a large state university on the west coast. …