Social and Behavioral Sciences Commons^™

Effects Of Perceived Power Of Those Assigning Goals On Goal Attainment, Larry L. Langeland

Masters Theses

The purpose of this study was to present and test with a field experiment the hypothesis that the perceived power of those assigning goals has a significant effect on goal attainment. A survey was used to determine three levels of the independent variable perceived power of three individuals who assigned tasks to subjects. The dependent variables were the number of responses on the tasks of listing 15 specific responses each for increasing cost-effectiveness, improving morale, and improving communication. Forty-three office and management personnel were randomly assigned to three groups, with each group receiving a all levels of power type and …

Input Frequency And Perceived Impact Of An Interactive Newsletter In A Small Organization, Patricia Calle

Masters Theses

A newsletter, based on the results of two tailor-made self-report questionnaires, was implemented in a vegetable by-product manufacturing company with 83 employees. Need for improvement was detected in the formal communication of organizational policies, projects, goals and events for downward and upward communication relative to performance feedback, non-monetary performance incentives, and response to job-related and personal requests. The newsletter was aimed at facilitating the supply of verbal incentives, performance feedback, formal and informal organizational information and participation in different areas. Prompting procedures were designed to encourage employees' participation in the newsletter. Newsletter impact was analyzed in terms of pre- and …

The Effects Of Contingency-Management On Probationary Students' Academic Behavior, Brian Delano Yancey

Masters Theses

The purpose of this study was to evaluate the effectiveness of procedures designed to reduce student attrition. The contingency-management approach was presented as an alternative to other approaches which assume student attrition to be a function of personality differences, study-skills deficiencies, and ecological deficits. Forty undergraduate students on academic probation were referred to the Self-Management Course offered by the Psychology Department at western Michigan University. The Self- Management Course was designed to deliver behavioral consequences for study behavior more immediately than is normally the case. Students taking the Self-Management Course completed several worksheets, participated in group discussions, and attended a …

Two Apparently Effective Strategies For Increasing Employee Compliance, Ann M. Backe

Masters Theses

The present study investigated the controlling aspects of employee participation on compliance to store procedures through the use of a total participative group and a group trained in the technical and beneficial aspects of the procedures. Five grocery store cashiers comprised the Participative Group and six cashiers comprised the Value- and Skill- Trained (VST) Group. The researcher conducted one meeting with the members of the Participative Group to design procedures to decrease the number of checks returned to the stores because of non-sufficient funds. Following the development of the new procedures, the Participative Group received technical training on the procedures. …

An Application Of Performance Analysis In A Food Cooperative, Lone Milani

Dissertations

A performance systems analysis was applied in a small business to diagnose problems and direct decisions in order to solve performance deficiencies of that organization. A "performance audit," as the approach is called, consists of analyzing an operating system from the most general to the most specific levels of vantage (i.e., levels at which a system operates). The levels of vantage for any system are: philosophical, cultural, policy, strategic, tactical, and logistic. At each level the actual performance was compared to predetermined standards called "exemplary performance." This comparison facilitated the diagnosis of the organization's deficiencies.

The study attempted to design …

Effects Of Positive, Negative And Balanced Emphases On Perceived Effectiveness Of Performance Appraisal, Joseph Andrew Hammond

Masters Theses

The central theme of the research is the experimental manipulation of three different appraisal processes, namely positive, negative, and balanced appraisals to determine which evaluation tool would be perceived as most useful in motivating and stimulating employees to improve on their performance. Subjects were randomly assigned to groups and presented with scripts exemplifying three appraisal approaches and asked to evaluate the perceived effectiveness of each approach in producing a desired performance outcome. The results showed significant differences between the balanced approach and the other two approaches. However, there was no significant difference between the means of the positive versus negative …

The Effects Of Music Upon Job Attitudes And Performance In An Industrial Inspection Task, Christopher D. Freiburger

Masters Theses

An experiment was designed to study the effects of music on the quality of inspection performance, job attitudes, and observed frequency of non-work related conversations of workers engaged in a complex, repetitive industrial inspection task in a pharmaceutical company. Three middle-aged inspectors volunteered to participate in the ABAB designed experiment. Musical selections by Muzak and Mantovani were played via portable stereo cassette players with headphones. Quality was measured by testing subjects on two sets of 1,000 test vials with 10% planted defects and recording the number of false rejects and the percent of false acceptances. Certain job attitudes were measured …

A Comparative Analysis Of Two Methods Of Administering The Position Analysis Questionnaire (Paq), Michael Heenan Swearingen

Masters Theses

This research examined two methods of administering the Position Analysis Questionnaire (PAQ), a commercially available job analysis tool. The currently accepted method of administering the PAQ involves reading the job description, touring the work-site and then completing the PAQ with the incumbent. The second method used only the job description for the analysis data base. The comparison was made using three different measures, selection of GATB tests, "Selected PAQ Items" and PAQ aptitude attribute ratings. The two different methods selected the same GATB tests an average of 83% of the time and selected the same attributes 96% of the time. …

The Effects Of A Minimal Intervention On The Acquisition Of Behavior And An Evaluation Of The Utility Of Its Maintenance, Cheryl Anne Brandt

Masters Theses

Data based measures are rarely collected in. organizations to evaluate the performance of individuals and of any, except for the most major, projects implemented. The present study attempted to determine what was needed to initiate behaviors in implementing new activities and how long it was worthwhile to maintain those behaviors. A minimal antecedent control procedure was utilized to establish product promotion behaviors with six tellers in two banking branches. Data were collected both on teller behavior and the outcomes of teller behavior. The results of the study showed that antecedent controls were enough to initiate behavior but that over time, …

The Relationship Between Systems Theory And Behavior Analysis, Michael B. Oberlin

Dissertations

This paper provides a conceptual framework which clarifies the relationship between General Systems Theory and Behavior Analysis. This framework is supplied by a theoretical notion borrowed from Simon (1962), the notion of "dynamics of interaction." "Interaction" refers to interaction between the units of analysis of science, e.g., in the analysis of behavior, stimuli, responses, and consequences in economics, units of supply and demand. The paradigm of Behavior Analysis is seen to accommodate a "higher-frequency dynamics" found in subsystems; and General Systems Theory, along with disciplines like Economics and Organizational Analysis, accommodates a "lower-frequency dynamics" found in systems. Argument is based …

The Use Of Punishment In Industry, Promise Sibonisiwe Zungu

Masters Theses

This study was aimed at finding out if apparent inadequate use of punishment in industry is a problem of lack of knowledge of appropriate punishment procedures on the part of punishment agents (supervisors/managers) or a problem of execution. Variables that affect the effectiveness of punishment were identified by means of a literature search, as timing, intensity , consistency, appropriateness, providing a ration ale and punishment schedules.

Test items were constructed and administered to two groups to find out if there was any consistency between participants ' recommendations about disciplinary procedures and punishment principles. Results showed that the majority of participants …

Improving Customer Service Using A Self-Recording Checklist, Donald Troy

Masters Theses

The purpose of the present study was to investigate a method for improving customer service of three parttime salespeople. A job aid which consisted of a checklist was used to increase the frequency of eight target behaviors. The target behaviors consisted of: appropriately approaching and greeting the customer, being courteous and helpful, appropriately ringing up the sale and closing, having a neat appearance and wearing an identification badge. After training, the salespeople were taught to self-record their customer service behavior. Training increased the subjects' performance, but only had a short term effect. Customer service behaviors increased after implementing the checklists …