Social and Behavioral Sciences Commons^™

Harnessing Social Media For Good: How Human Service Nonprofit Organizations Use Social Media To Connect To Stakeholders And Clients, Angela C. Volpe

Doctor of Social Work Banded Dissertations

This banded dissertation examines how human service nonprofit organizations use social media to connect to stakeholders and clients and makes suggestions for how nonprofits can best utilize this powerful medium in their practice.

The first scholarly product was a qualitative systematic review that examined the existing literature regarding how human service nonprofit organizations use social media to enhance their provision of services for clients. Themes discovered included types of social media being used, levels of human service nonprofit organizations (HSO) social media engagement and reasons for use, and barriers to social media use.

The second scholarly product was a case …