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Social and Behavioral Sciences Commons™
Open Access. Powered by Scholars. Published by Universities.®
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Articles 1 - 9 of 9
Full-Text Articles in Social and Behavioral Sciences
Trauma Informed Interviewing: Interviewing With Empathy And Protecting Oral History Narrators, Kelley Flannery Rowan
Trauma Informed Interviewing: Interviewing With Empathy And Protecting Oral History Narrators, Kelley Flannery Rowan
Works of the FIU Libraries
This presentation discusses best privacy practice in the context of creating oral histories with narrators dealing with trauma. This was a panel discussion and this presentation represents content from this speaker only.
Opening A Communication Channel With The Etd Librarian, Kelley Flannery Rowan
Opening A Communication Channel With The Etd Librarian, Kelley Flannery Rowan
Works of the FIU Libraries
This presentation will share the results of a new initiative developed by the ETD Librarian at Florida International University (FIU) to develop a personal connection between students and the ETD Librarian. The goal is threefold; to provide a personal contact and open communication channel within the library to whom students can address publishing best practices and concerns with, to better inform and engage students in the metadata process of submitting theses and dissertations, and to spur the growth of knowledge and usage of ORCID. A previous initiative that added an ORCID and a license option to the metadata fields had …
Revamp Your Customer Service: Using Data To Improve Customer Service Practices, Christopher M. Jimenez, Diana Reyes
Revamp Your Customer Service: Using Data To Improve Customer Service Practices, Christopher M. Jimenez, Diana Reyes
Works of the FIU Libraries
The FIU Librarians will reveal the statistics from a pilot program to formalize their Incident Management and Problem Management processes using the LibAnswers ticketing system on Springshare's LibGuides CMS. The ticketing system allowed the librarians to track the effectiveness of their troubleshooting steps, measure turnaround time for resolution, and manage their transition to new products and services. The pilot program enhanced interdepartmental communication, improved customer service outcomes, increased transparency, and identified trends and potential problems before they became widespread issues.
Proactive Librarians, An Annoying Chat Widget, & A Global Pandemic: Analysis Of How An Existing Pop-Up Chat Widget Delivered Point Of Need Reference Services During A Global Pandemic At A Major Academic Institution, Christopher M. Jimenez
Proactive Librarians, An Annoying Chat Widget, & A Global Pandemic: Analysis Of How An Existing Pop-Up Chat Widget Delivered Point Of Need Reference Services During A Global Pandemic At A Major Academic Institution, Christopher M. Jimenez
Works of the FIU Libraries
In 2019, the librarians at Florida International University in Miami, Fl. implemented a pop-up chat widget using Springshare’s LibChat software to help drive more traffic toward virtual reference services. This led to an instant increase in traffic through our chat platform. Affectionately called the Annoying Chat Widget, the ACW also had the unintended success of increasing the percentage of quality research queries, improving the use of librarian time and effort. This established service proved vital when transitioning to fully remote services in March 2020, when librarians were forced to provide all services via virtual modalities. The poster presents a statistical …
Decolonizing Your Library: Metadata That Empowers, Kelley Flannery Rowan, Annia Gonzalez
Decolonizing Your Library: Metadata That Empowers, Kelley Flannery Rowan, Annia Gonzalez
Works of the FIU Libraries
This article explores the impetus, progress, and challenges encountered in developing and managing a library-wide decolonial metadata project at Florida International University (FIU) Libraries. The goal of this initiative is to develop inclusive metadata within our digital collections and finding aids that represent the communities we serve and to develop a metadata remediation plan that ameliorates the harm done by antiquated language. In thinking about the current metadata in our collections, we are engaging a post-colonial mindset that incorporates methods of coping with the ongoing oppression of vulnerable communities. In contrast, our metadata analysis and remediation process is focused on …
Digital Privacy In The Home, Kelley Flannery Rowan
Digital Privacy In The Home, Kelley Flannery Rowan
Works of the FIU Libraries
This workshop covers how to stay safe in a digital environment while using the many conveniences a smart home offers. The first half focuses on understanding where the risks are in the digital environment and how to stay safe by creating secure networks and employing strong security tactics with biometrics, passwords, and other available features. The second half focuses on the Internet of Things, covering everything you are likely to find in a smart home. The presentation offers tips on how to reduce the risk of hackers invading your privacy through smart speakers and TVs, as well as addressing the …
Building Capacity For Data-Driven Scholarship, Jamie Rogers
Building Capacity For Data-Driven Scholarship, Jamie Rogers
Works of the FIU Libraries
This talk provides an overview of "dLOC as Data: A Thematic Approach to Caribbean Newspapers," an initiative developed to increase access to digitized Caribbean newspaper text for bulk download, facilitating computational analysis. Capacity building for future research in Caribbean Studies being a crucial aspect of this initiative, a thematic toolkit was developed to facilitate use of the project data as well as provide replicable processes. The toolkit includes sample text analysis projects, as well as tutorials and detailed project documentation. While the toolkit focuses on the history of hurricanes and tropical cyclones of the region, the methodologies and tools used …
Oral History Best Practices, Rebecca J. Bakker
Oral History Best Practices, Rebecca J. Bakker
Works of the FIU Libraries
This presentation was created to provide undergraduate students at FIU an overview of the oral history process.
De-Identifying Your Data, Kelley Flannery Rowan
De-Identifying Your Data, Kelley Flannery Rowan
Works of the FIU Libraries
This presentation was developed for a Digital Scholar Studio workshop at Florida International University. The presentation covers the legal ramifications and guidelines of collecting, processing, and sharing data, as well as a discussion on various techniques and tools available for pseudonymization and achieving anonymization. Definitions and workflows are provided at the beginning of the presentation and a discussion of encryption and anonymization services can be found at the end.