Social and Behavioral Sciences Commons^™

Understanding Patron Needs And Resource Usage In The Networked Academy, Win Shih

Win Shih

Objectives: The purpose of this study was to better understand various aspects of patrons’ access to library’s electronic resources and services via its Web site, their motivation, and the resources they used.

Brief Description: As library resources and services continue to evolve rapidly and ever-more-sophisticatedly along technological vectors, the imperative persists for librarians to develop an innovative, systemic methodology for fathoming the effectiveness in meeting the demands and necessities of our less-visible, yet omnipresent and “omni-diverse” patrons, as well as for promoting efficient resource management and capacity planning.

Methods: Traditional, web-transactional log analyses possess a raft of merits, including unobtrusive …