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Interpersonal Conflict And Work-Related Stress Among Correctional Officers, Katarzyna Sowa-Lapinskas

Walden Dissertations and Doctoral Studies

Increasingly, research has been conducted on the penal system, yet few researchers have focused on correctional staff. Due to the nature of their work, correctional officers (COs) experience a high degree of stress that is inmate related, occupational, organizational, and psycho–social. The purpose of this generic qualitative study was to explore the work experiences of COs in rural correctional facilities in Alaska and to learn how correctional staff perceive and mitigate work-related stress stemming from interpersonal conflict. The theoretical framework for this study was Lazarus and Folkman’s transactional theory of stress and coping. Data were collected using semistructured interviews conducted …