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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Dashboards, Charts, & Infographics, Susan [Gardner] Archambault
Dashboards, Charts, & Infographics, Susan [Gardner] Archambault
Susan Gardner Archambault
No abstract provided.
Desk Statistics Under A Microscope = Improved Library Services, Susan [Gardner] Archambault
Desk Statistics Under A Microscope = Improved Library Services, Susan [Gardner] Archambault
Susan Gardner Archambault
This presentation offers a case study of how one library’s assessment of datagathered from its public service desk led to changes and improvements in service. The William H. Hannon Library at Loyola Marymount University (LMU) recorded all of the questions and answers asked at its Information Desk from Fall 2009 to the present using the Gimlet (http://gimlet.us) electronic question tracking system. A content analysis was performed on the data that led to advancements in signage and a new knowledge base of FAQ’s. In addition, new services were implemented related to technology and research that addressed user needs.
Using Gimlet Desk Statistics To Improve Library Services (Nellco), Susan Archambault
Using Gimlet Desk Statistics To Improve Library Services (Nellco), Susan Archambault
Susan Gardner Archambault
*What is Gimlet and how does it work? *Case study of how we use Gimlet at LMU *How can you perform content analysis on your Gimlet data? *Examples of resulting changes/advancements based on user needs at LMU