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Social and Behavioral Sciences Commons™

Open Access. Powered by Scholars. Published by Universities.®

Susan Gardner Archambault

Selected Works

Assessment

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Articles 1 - 4 of 4

Full-Text Articles in Social and Behavioral Sciences

Desk Statistics Under A Microscope = Improved Library Services, Susan [Gardner] Archambault Apr 2015

Desk Statistics Under A Microscope = Improved Library Services, Susan [Gardner] Archambault

Susan Gardner Archambault

This presentation offers a case study of how one library’s assessment of datagathered from its public service desk led to changes and improvements in service. The William H. Hannon Library at Loyola Marymount University (LMU) recorded all of the questions and answers asked at its Information Desk from Fall 2009 to the present using the Gimlet (http://gimlet.us) electronic question tracking system. A content analysis was performed on the data that led to advancements in signage and a new knowledge base of FAQ’s. In addition, new services were implemented related to technology and research that addressed user needs.

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Curriculum Mapping As A Strategic Planning Tool (Post-Print Proof), Susan [Gardner] Archambault, Jennifer Masunaga Dec 2014

Curriculum Mapping As A Strategic Planning Tool (Post-Print Proof), Susan [Gardner] Archambault, Jennifer Masunaga

Susan Gardner Archambault

Curriculum mapping is a procedure for documenting and visualizing student learning at the programmatic level. The process allows libraries the opportunity to record where information literacy skills are taught across the curriculum in order to locate gaps and redundancies within a library instruction program. It also allows for alignment of the library’s learning outcomes with the learning outcomes important to the institution. This paper presents a review of the history of curriculum mapping, followed by a case study of how Loyola Marymount University (LMU) used the process to support information literacy in a new core curriculum.

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Data Visualization As A Communication Tool, Susan [Gardner] Archambault, Joanne Helouvry, Bonnie Strohl, Ginger Williams Dec 2014

Data Visualization As A Communication Tool, Susan [Gardner] Archambault, Joanne Helouvry, Bonnie Strohl, Ginger Williams

Susan Gardner Archambault

This paper provides a framework for thinking about meaningful data visualization in ways that can be applied to routine statistics collected by libraries. An overview of common data display methods is provided, with an emphasis on tables, scatter plots, line charts, bar charts, histograms, pie charts, and infographics. Research on “best practices” in data visualization design is presented as well as a comparison of free online data visualization tools. Different data display methods are best suited for different quantitative relationships. There are rules to follow for optimal data visualization design. Ten free online data visualization tools are recommended by the …

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Ordering Up Gimlet For Data Mining Success., Susan Gardner, Ken Simon Jul 2010

Ordering Up Gimlet For Data Mining Success., Susan Gardner, Ken Simon

Susan Gardner Archambault

The Reference Department at Loyola Marymount University’s (LMU) William H. Hannon Library experimented with using the Gimlet question tracking system to record statistics on all encounters at their new “almost 24/7” Information Desk. This workshop will chronicle the implementation of Gimlet at the Information Desk and highlight the data analysis techniques that led to several advancements in staffing and service.

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