Social and Behavioral Sciences Commons^™

Customer Satisfaction On Library Services At Maasai Mara University Library, Narok, Kenya, Rahab Koech

Library Philosophy and Practice (e-journal)

This paper presents results of a survey conducted to investigate the level of satisfaction of Maasai Mara University (MMARAU) library user’s towards university library services. The study adopted survey research design and questionnaires was used for data collection. From the results, library users perceive the quality of library services to be above average. MMARAU main library was most used as compared to formally town campus with 93.85% (166) and 5.6% (10) respectively. Majority of library users were undergraduate students from the School of Education. The findings showed that MMARAU have few international students. Most of the library users frequently used …

Information Sources And Services For Using Research Scholars And Faculty Members In The School Of Life Science In Periyar University, Salam, Tamilnadu: A Case Study, Duraisekar S, Palaniappan M

Library Philosophy and Practice (e-journal)

This paper described that users visit the school of Life Science in Periyar University for collecting information from Research scholars and faculty members. The researchers have attempted to find out the perceptions and outlook of the university library users with highly response to utilize the facility is available. The study shows that the quality of collection with respect to books, Journals and e-resources. Purpose of using e-resources and satisfaction level of using e-resources. This study reveals that the accuser to spent more than one hours for searching e-resources. Access e-resources for preparing the papers for seminars and conferences at the …

Assessment Of New Academic Programmes At The University Of Ghana And Their Implication On Library Services: Case Study, Kennedy Andoh Mr., Raphael Kwame Kavi Mr., Grace Obeng-Koranteng Mrs., Kwabena Asiedu Bugyei Mr.

Library Philosophy and Practice (e-journal)

The study focused on the implication of the introduction of new academic programs on the resources of Balme Library in the University of Ghana, Legon. The case study methodology was used with a study population of 47 staff constituting both senior members and senior staff of Balme Library and the Director of Academic Affairs respectively. Data collection instruments used were questionnaire and interview. The responses were analyzed using the Statistical Package for Social Science (SPSS). The study revealed that the Balme Library was not consulted or involved during the introduction of new academic programs. In addition, student enrolment was increasing …

Awareness, Perception And Use Of Social Networking Sites Among Library Professionals And Semi-Professionals: A Case Study, Pooja - Ms, Dr. Shivananda Bhat, Dr. Mahabaleshwara Rao

Library Philosophy and Practice (e-journal)

Academic libraries are playing an important role in promoting library resources and services. Awareness on Social Networking Sites and their use are very much essential to the library professionals and semi- professionals to promote the library resources and services and for maximum utilization of the same. Manipal Academy of Higher Education (MAHE) has 12 libraries and the current study is limited to 10 libraries. The main objective of the study was to study the awareness, perception and use of Social Networking Sites among library professionals and semi-professionals at MAHE libraries. Questionnaire method was used in the study. It is observed …

Public Libraries And Access To Information In Plateau State, Nigeria, Olufunmilayo I. Fati, Idris Yelwa

Library Philosophy and Practice (e-journal)

For successful post-2015 development agenda, rural communities and individuals need to be given access to, made to understand and encouraged to use and share accurate and relevant information to solve problems and make better decisions, thereby promoting sustainable development. In the recent times, there have been various campaigns and advocacy for access to information especially for rural dwellers and hitherto, a lot of rural inhabitants are not being reached. The study reviews the responsibilities of libraries in ensuring that rural inhabitants have access to relevant information. It also reveals the status quo at the Plateau State Library Board (PLSLB) as …

The Application Of Ict In The Circulation Services Of The University Library, Federal University, Lokoja-Kogi State, Nigeria., Oladimeji Eyitayo Yemi-Peters, Victoria Sokari, Kemi J. Olayemi, Zainab Abba Haliru, Umar G. Gama Dr.

Library Philosophy and Practice (e-journal)

In this world where the use of Information and Communication Technology (ICT) has revolutionized the way and manner in which tasks are been accomplished in most organizations. One important aspect of ICTs application in this 21^st century library services is the provision of quick and effective service delivery. The circulation/customer service unit of the library offers customer services to library clientele and performs the traditional role of charging and discharging of information resources to users, registering new users, charging of fines etc, these activities are now been undertaking by applying ICTs. Thus, this study is aim to investigate the …

Academic Library Research Support Services: A Review Of Redeemer’S University And The Nigeria Natural Medicine Development Agency’S Research Activities, Adeniran Pauline Oghenekaro Mrs.

Library Philosophy and Practice (e-journal)

The focus of academic libraries is to support teaching, learning and research in their immediate institutions. Academic libraries support research by providing research collections, services, data literacy training and research data management. This study examined academic libraries research support and the challenges associated with the utilisation of such services by researchers in Redeemer’s University and the Nigeria Natural Medicine Development Agency both in Nigeria. A questionnaire was used to collect data from researchers in the two institution and findings revealed the research activities of the respondents and the varying levels of engagement in different types of research support services offered …

User Satisfaction Of Resources And Services Of Libraries: A Case Study Of The Narh-Bita College, Tema, Ghana., Zakaria Abukari

Library Philosophy and Practice (e-journal)

Information and communication technologies have revolutionized how information is delivered to information consumers in the 21^st century. Information can now be obtained just with a click of a button. For this reason, libraries are faced with the challenge of maintaining their clientel base. Therefore, user satisfaction of libraries' resources and services has become the major focus for most libraries. User satisfaction has been found to be an important factor that affects the use or non use of libraries. The study investigated the utilization and user satisfaction of the resources and services of the Narh-Bita College Library, Ghana. The study …

Marketing Library And Information Resources And Services Using Social Media Platforms, Tofi Simon Ternenge Cln

Library Philosophy and Practice (e-journal)

ABSTRACT:

Social media provides more opportunity for libraries to reach the user community, target specific audiences, and give them a chance to interact with the library. The whole business of library is about connecting people with information and this is what social media is really all about. Social media helps in reaching out to user communities and providing them with needed information in an accessible way. Social media marketing of libraries is a way of advertising the library and its brand products and services via web technologies. By using social media in marketing, libraries can engage with their clienteles and …

Factors That Affect Retention Of Third Year Civil Engineering Students In A Catholic University In The Philippines, Rico Bautista Orenia, Rhenalyn Gutierrez Bonay-Og, Mary Bantawan Domingo

Library Philosophy and Practice (e-journal)

This study aimed to determine the factors that affect the retention of all 3^rd year CE students of Saint Mary’s University using percentage, frequency, rank, mean, standard deviation, and Pearson correlation. Results revealed that majority of the respondents hardly visited the library. Majority of the respondents borrowed Engineering-related books and have read books at the Engineering Section while the least visited section was the periodicals section. Moreover, the e-library was one of the major sources of information. In terms of the problems affecting the retention, it was found that the library was usually dark which discouraged reading. Significant relationship …

Postgraduate Students’ Satisfaction With Library Services At The Federal University Of Agriculture, Abeokuta, Nigeria, Idayat Odunola Agboola Mrs, Olusola Bamidele Bamigboye, Ruth Onajite Owolabi Mrs.

Library Philosophy and Practice (e-journal)

The study investigated the responses of post graduate students on the extent of utilization and accessibility of library resources as well as level of satisfaction with the quality of services provided in the Federal University of Agriculture, Abeokuta library. A descriptive survey design was used to investigate the study and random sampling technique was used to select the respondents. Questionnaire was used to gather information from PG students in all the ten faculties in the university. Out of 100 copies of questionnaire administered, 86 were returned and found usable for the analysis. The result revealed that collections of the library …

Information And Communication Technology Facilities Use As Correlates Of Quality Library Service In First Generation Universities, Southwest, Nigeria, Rasaq Oyekanmi Oyewo, Samuel Shina Akintonde, Idris Tunde Salau

Library Philosophy and Practice (e-journal)

Information and communication technology (ICT) use studies in libraries are often approached by generalising the ICT facilities without categorisation, however, not all ICT facilities are available, accessible and used in libraries. In the case of libraries where they are available, the dearth of literature exists as to the contribution of each category to the overall perceived benefits of the ICT to library services. Based on the categorisation by Gama (2007), this study was carried out to determine the influence of ICT facilities viz; computing facilities, film/tape-based facilities, reproduction facilities, telecommunication facilities and broadcasting facilities on perceived benefits to library services …

Library Services: A Panacea For Community Development In Ogun State, Nigeria., Elizabeth Babarinde, Ayokunle James Adeshina

Library Philosophy and Practice (e-journal)

This research was carried with the sole aim of finding out how to improve the economic status of the rural dwellers in Ogun State, Nigeria. It is based on empirical evidence to elucidate the role of the public library in the development of the rural sector of the society. The descriptive study sampled 300 male and female rural dwellers through the use of questionnaire and focus group discussion as instruments of data collection. The focus group discussion was specifically chosen in a bid to have an interactive session with the respondents so as to gain information not captured in the …

Manpower Planning And Total Quality Management As Correlates Of Service Delivery In Academic Libraries, Adekoya Clement Ola

Library Philosophy and Practice (e-journal)

This study investigated manpower planning, total quality management (TQM) and service delivery in academic libraries. Descriptive survey research design was adopted. The population of the study was 83 staff comprising 45 librarians and 38 library officers in the university libraries of the seven universities in Ondo State, Nigeria. Data were collected using questionnaire. Out of eighty three (83) questionnaires distributed, sixty two (62) copies were returned. Data collected were analysed using descriptive statistics. The findings of the study revealed that: the needs for manpower planning in academic libraries are: selection and recruitment of qualified personnel, assessment of training and staff …

Provision Of Library And Information Service To The Visually Impaired In Ogun State, Nigeria, Glory Onoyeyan

Library Philosophy and Practice (e-journal)

The paper reviewed literature to determine the information and library needs of the visually impaired and the kind of materials they utilize to satisfy their information needs. The paper also reviewed literature to determine the provision of special services by libraries for the visually impaired and the adequacy of library and information services provided. The review found that reading interests of persons with visual disabilities in Nigeria are varied just like those of sighted individuals. They receive information in alternative formats such as Braille, talking book/audio recording and large print. However, library materials are usually not available in quantities desirable …

The Effectiveness, Reasons And Problems In Current Awareness Services In An Academic Library Towards Crafting An Action Plan, David A. Cabonero, Clarizell Belingon Tindaan, Biverly Har-Op Attaban, Dyzette Anne Salajendo Manat

Library Philosophy and Practice (e-journal)

Information is a very essential component in research but it can only be used when provided with access. Researchers are overwhelmed with overflowing information and they are sometimes prone to plagiarized articles, predatory journals and fake news articles. Moreover, they experienced information explosion due to rapid developments of information and communications technologies. Thus, library researchers need to be informed with updated publications and other information resources. Librarians then should be more proactive in providing them access such as the current awareness services (CAS) which is one of the important library services for fast and easy retrieval and dissemination of information. …

Appraisal Of Library Services In Selected Primary Schools Under The State Universal Basic Education Board (Subeb) Oyo State, Nigeria, Akorede Muftau Diyaolu Mr., Elizabeth Modupe Ologunde Mrs.

Library Philosophy and Practice (e-journal)

The study surveyed the availability and effective utilization of library resources in selected primary schools under the State Universal Basic Education Board -SUBEB in Atiba Local Government Area of Oyo State. The project aims at finding out the available learning resources, the services rendered in the libraries, the utilization of library resources, the problems facing the library staff and how to improve library resources and services in the local government.

The main instrument for the data collection was the questionnaire. One hundred and twenty (120) questionnaires were administered to pupils and teacher/librarian in the selected schools, one hundred and ten …

Library Services Provision On Academic Performance Of Nursing Undergraduates In Selected Universities In South-West Nigeria, Hafeez Folounsho Ajibona, Solomon Oluwatise Abomoge, Samuel Olusegun Adepoju, Sunday A. Oluwaniyi

Library Philosophy and Practice (e-journal)

Abstract

The study investigated library services provision on academic performance of nursing undergraduates in selected universities in South West Nigeria. A proportionate random sampling technique used to select three hundred and four (304) nursing undergraduates in the three selected universities and the response rate was 82.24%. The instrument for data collection was the questionnaire which was administered to the respondents. The data were analysed using simple percentage and frequency tables of SPSS. The finding shows that majority of the nursing undergraduates are frequent library users, they are aware of the availability of the library services provision and the services enabled …

A Pilot Study On Awareness And Use Library Services Among Postgraduate Students In Nigeria, Ilori Edeole Maria Mrs

Library Philosophy and Practice (e-journal)

Abstract

The library plays a vital role in academic institution in providing information services and resources to support users in their studies and research activities. This study investigates Library Services and Usage among Postgraduate Students in Federal University of Agriculture, Abeokuta. The research design adopted for this study was descriptive survey method. Fifty-five questionnaires were distributed in which 45 were returned. This represents 81% Random sampling technique was used to select the respondents from each of the colleges. The result revealed that the postgraduate students are aware of the various services provided by the library. Borrowing services are the …

Information Resources Availability, Staff Quality And Information Services Delivery By Libraries In French-Based Institutions In Lagos And Oyo States, Nigeria, Whenayon Daniel Hundo

Library Philosophy and Practice (e-journal)

A special library is established to provide information resources and services which are of direct relevance to the interest and activities of the parent institution. Information services delivery in special libraries assists in providing, storing, retrieving and disseminating information to the clientele of such libraries. However, poor information service delivery appears to be rampant in special libraries especially in Nigeria nowadays. This study, therefore, investigated the influence of information resources availability and staff quality on information service delivery in libraries of French-based institutions in Lagos and Oyo States, Nigeria. In order to achieve the objectives of the study, six (6) …

Assessment Of Nursing Students’ Level Of Satisfaction With Library Services In Selected Universities In Edo State, Oluwatoyin O. Obinyan Mrs., Emmanuel O. Akande Mr

Library Philosophy and Practice (e-journal)

This study was necessitated by an attempt to find out the nursing students’ level of satisfaction with library services in selected universities in Edo State. Descriptive survey research design was adopted. The population of the study comprised all the 100 to 500 level Nursing undergraduates in selected universities. Accidental sampling techniques was used to draw a sample size of two hundred (200), one hundred and nine three (193) copies were retrieved and analyzed using simple percentage, mean and standard deviation. The findings revealed that majority of the respondents use library loan services (52.3%), user-education services (56.5%), electronic services (50.3%) and …