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Full-Text Articles in Social and Behavioral Sciences
Emotional Intelligence Of Library Personnel And Library Work Productivity In Selected Academic Libraries In Oyo State, Nigeria, John Adeboye Oyeboade
Emotional Intelligence Of Library Personnel And Library Work Productivity In Selected Academic Libraries In Oyo State, Nigeria, John Adeboye Oyeboade
Library Philosophy and Practice (e-journal)
Emotional Intelligence (EI) is a capacity that profoundly affects all other abilities in every human being, either facilitating or interfering with them. This study investigated emotional intelligence of library personnel and library work productivity in selected Academic Libraries in Oyo State, Nigeria. Responses were generated from 186 library personnel across eight (8) selected academic libraries in Oyo State, Nigeria. The questionnaire was used for data collection. Using the Pearson Product Moment Correlation, it was found out that Self-Awareness (r = .521**; P < 0.05), Self-Management (r = .154*; P < 0.05), Social Awareness (r = .192**; P < 0.05), and Relationship Management (r = .790**; P < 0.05) were positively correlated with Library Work Productivity. Likewise, Emotional Intelligence (r = .085*; P < 0.05) has significant positive relationship with Library Work Productivity. The ANOVA showed that self-awareness, self-management, social awareness and relationship management jointly and significantly predict library work productivity by 52.1%. The paper therefore, recommended academic library Managements can therefore include quality EI training and coaching in their on the job training programs. Those who work extra hours to make up for yet to be realised goals should adequately be motivated. Finally, Emotional Intelligence Quotients should form part of the criteria for employing library personnel in Nigerian academic libraries.
A Model Beyond Generic Quality Models For Academic Libraries, Chaminda Jayasundara Dr.
A Model Beyond Generic Quality Models For Academic Libraries, Chaminda Jayasundara Dr.
Library Philosophy and Practice (e-journal)
A compelling argument raised by Bolton and Oliver, states that only customers’ assessment of continuously provided services, which may depend on performance-only evaluation, deserves attention. As libraries are services provided continuously and considered in general to be a public service, it is important to research this issue. Thus this paper discusses four research problems based on quality domains, overall customer satisfaction, quality paradigm and the causality in the area of academic libraries in Sri Lanka. The paper concludes that the overall customer satisfaction is related to both satisfaction ratings in the form of gap scores and performance-only scores of quality …