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Performance Audit Through Libqual+ Technique: The Experience Of Burdwan University And Visva-Bharati Library Users, Bairam Khan
Performance Audit Through Libqual+ Technique: The Experience Of Burdwan University And Visva-Bharati Library Users, Bairam Khan
Library Philosophy and Practice (e-journal)
Introduction-This paper discussed the need of performance audit through LibQUAL+ technique in University Library users in West Bengal, India. LibQUAL+ Technique is developed by Association of Research Libraries (ARL) in the year 2000. It is a suite of services that libraries use to solicit, track, understand, and act upon users' opinions of service quality. In this paper, an attempt has been made to measure the performance of Burdwan University Library and Visva-Bharati Library Users through LibQUAL+ technique. Comparative study of each dimension that is Library as a Place (LP), Information Control (IC) and Affect of Service (AS), Adequacy Gap …