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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Beyond The Library: The Role Of Academic Libraries’ Chat Reference In Answering Campus Questions, Erin Owens, Vanessa Acre, Darcy C. Del Bosque, Robin Fowler, Silvia Sheffield
Beyond The Library: The Role Of Academic Libraries’ Chat Reference In Answering Campus Questions, Erin Owens, Vanessa Acre, Darcy C. Del Bosque, Robin Fowler, Silvia Sheffield
Library Faculty Publications
Even before the COVID-19 pandemic drove most users online, chat was establishing itself as a core service for asking library-related questions of many types, from basic directional and reference to research queries of a more sophisticated nature. This investigation seeks to provide insight into how academic libraries are seen not only as a source of library assistance, but also as a means of filling an information gap on a wider subject: the university campus at large. The study’s methods involved analyzing chat transcripts from five large four-year public universities during a two-year period (2019- 2021), noting the frequency of campus-related …
Academic Library Collections In The Age Of Extended Reality (Xr), Joseph Riggie, Ken Fujiuchi
Academic Library Collections In The Age Of Extended Reality (Xr), Joseph Riggie, Ken Fujiuchi
Library Faculty Publications
Extended Reality (XR) introduces a new way to preserve, record, and manage content. Collections traditionally focus on content in the form of books, documents, and multimedia. XR is a new form of media that can be difficult to integrate into current collections. In addition, through linked data, we can preserve the context that surrounds the content as well. Finally, XR media can incorporate digital manifestations of items from a library collection within its application. This technology review will explore the possibilities of XR in collection management, focusing on XR as a user interface, the impact on inventory management, and digital …
Harnessing Yik Yak For Good: A Study Of Students’ Anonymous Library Feedback, Mark Robison, Ruth Connell
Harnessing Yik Yak For Good: A Study Of Students’ Anonymous Library Feedback, Mark Robison, Ruth Connell
Library Faculty Publications
This study explores academic libraries’ potential uses of the mobile application Yik Yak, with particular focus on patrons’ anonymous feedback about library services and spaces. Over a 232-day period, the authors observed the Yik Yak feed for their university and recorded all yaks related to the library. A content analysis of the 249 library-related yaks found six distinct purposes that these library-related yaks served, from the perspective of the patron, that are of interest to the library: asking questions about library services; reporting problems with library spaces; reprimanding violations of and encouraging adherence to library policies; sharing compliments about library …
Review Of The Evolution Of The American Academic Library Building By David Kaser, W. Bede Mitchell
Review Of The Evolution Of The American Academic Library Building By David Kaser, W. Bede Mitchell
Library Faculty Publications
This review was published in College and Research Libraries.