Social and Behavioral Sciences Commons^™

Overcoming Barriers To Documenting Institutional Knowledge, Cynthia Bassett, Lauren Seney

Faculty Publications

It is inevitable—employees come and go in libraries. When they leave, they take their institutional knowledge out the door with them unless it is captured before they go. Documenting institutional knowledge is crucial for continuity of service. Anyone who has ever inherited a department or started at a new library with highly reined and involved procedures knows that learning how and why processes are managed can be overwhelming. If there is no documentation to explain things, library staff can be stymied for months as they get up to speed, severely impacting productivity and morale. Knowing all of this, many libraries …