Social and Behavioral Sciences Commons^™

Knowledge Mapping Tools: Visualizing Research, Crystal L. Renfro, Elisabeth Shields

Crystal L Renfro

Inside Ala's Emerging Leaders Program: How Gla Can Help You Get Involved, Sarah King Steiner, Crystal Renfro

Crystal L Renfro

The article presents information on the structure, content, goals and future of the Emerging Leaders program of the American Library Association (ALA). Library professionals are expected to participate in a year-long program that will build their burgeoning professional skills and help them to become more involved with the association. Participants of the programs are instructed in leadership, distance collaboration and the general structure of the ALA. The program is intended to have positive results for both participating librarians and the professional at large.

Twelve Years Of Online Reference Services At Georgia Tech: Where We Have Been And Where We Are Going, Cathy Carpenter, Crystal Renfro

Crystal L Renfro

The article offers information about the Georgia Institute of Technology Library in Atlanta, Georgia, which is a pioneer in delivering virtual reference. The Library has initiated the ASK a Librarian service in 1994, an e-mail-based electronic reference service which became popular and has received 297 questions during the first year of its implementation. It has also launched the real time or virtual reference in 1999 using the America Online's Instant Messenger chat software. In August 2003, the library purchased Questionpoint to use as a virtual reference system, which enabled the referral of e-mail questions to other librarians and good tracking …