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Full-Text Articles in Social and Behavioral Sciences
Technical Report: A Framework For Confusion Mitigation In Task-Oriented Interactions, Na Li, Robert J. Ross
Technical Report: A Framework For Confusion Mitigation In Task-Oriented Interactions, Na Li, Robert J. Ross
Articles
Confusion is a mental state that can be triggered in task-oriented interactions and which can if left unattended lead to boredom, frustration, or disengagement from the task at hand. Since previous work has demonstrated that confusion can be detected in embodied situated interactions from visual and auditory cues, in this technique report, we propose appropriate interaction structures which should be used to mitigate confusion. We motivate and describe this dialogue mechanism through an information state-style policy with examples, and also outline the approach we are taking to integrate such a meta-conversational goal alongside core task-oriented considerations in modern data driven …
Hmm, You Seem Confused! Tracking Interlocutor Confusion For Situated Task-Oriented Hri, Na Li, Robert J. Ross
Hmm, You Seem Confused! Tracking Interlocutor Confusion For Situated Task-Oriented Hri, Na Li, Robert J. Ross
Articles
Our research seeks to develop a long-lasting and high-quality en- gagement between the user and the social robot, which in turn requires a more sophisticated alignment of the user and the system than is currently commonly available. Close monitoring of inter- locutors’ states, and we argue their confusion state in particular, and adjusting dialogue policies based on this state of confusion is needed for successful joint activity. In this paper, we present an ini- tial study of a human-robot conversation scenarios using a Pepper robot to investigate the confusion states of users. A Wizard-of-Oz (WoZ) HRI experiment is illustrated in …