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Information Technologies Towards Enhanced Service Delivery During The Covid-19 Pandemic, South Africa, Tinyiko Vivian Dube, Lorette Jacobs
Information Technologies Towards Enhanced Service Delivery During The Covid-19 Pandemic, South Africa, Tinyiko Vivian Dube, Lorette Jacobs
IATUL 2023 Slides
The presentation seeks to examine academic librarians’ support of information technology’s application to provide digital library services and resources during the COVID-19 pandemic in academic libraries based in the Gauteng Province of South Africa. In 2020-2021, these academic libraries introduced new library services and digitised most of their resources to enable online access. These academic libraries embraced the Internet of Things (IoT) and Artificial Intelligence (AI) to ensure that teaching, learning and research do not halt. Embracing IoT and AI caused academic libraries’ spaces to become irrelevant. This research is anchored in the pragmatism paradigm through a sequential explanatory research …