Social and Behavioral Sciences Commons^™

Life After Reference: Casting A New Liaison Model, Bettina Peacemaker, Carla-Mae Crookendale

VCU Libraries Faculty and Staff Presentations

Learn how to find life after reference and forge deeper connections with academic departments. This poster will detail how a liaison department adapted the Business Model Canvas to solve problems, design services, and innovate practice. Participatory team-building exercises and a focus on user priorities will help you redefine your mission to effectively articulate your value to administrators, faculty, and students. This process helps liaisons strategically recast themselves to engage their users in a more meaningful way.