Social and Behavioral Sciences Commons^™

Testing Classification Systems For Reference Questions, Deborah Boran Henry, Tina M. Neville

USF St. Petersburg campus Faculty Publications

Two reference question classification systems were tested using data from a small academic library. Results indicate that a skill/strategy based approach, rather than a system based on resources used or time allocated per question, leads to more consistent classification and provides a more accurate reflection of today's reference desk activity.