Social and Behavioral Sciences Commons^™

Redeveloping Homeless History And Chronicity Documentation: A Study For Heartland Family Service, Rachel Riede

Theses/Capstones/Creative Projects

In recent months, the Permanent Supportive Housing (PSH) program at Heartland Family Service (HFS) has seen substantial delays during their intake process, specifically when it comes to verifying a client’s HUD-required homeless history. This has led to an increase in program vacancies, fewer clients served, and an underutilization of the program’s budget, which could also induce more permanent defunding in the future. While the agency is working to address this problem by retraining all of their case managers on how to collect homeless histories, this project seeks to instead identify and address the problem through the case managers’ perspective. Through …