Social and Behavioral Sciences Commons^™

The Physician/Patient Interaction: Patient Satisfaction, Communication Apprehension, And Health Locus Of Control, Darian Allicia Galyon

Student Work

The purpose of this investigation was to discover the nature of the relationships between a patient’s communication apprehension with physicians and health locus of control and his/her satisfaction with the physician/patient interaction. No significant relationship was found between communication apprehension and a patient’s health locus of control. However, a positive correlation was found between communication apprehension and overall patient satisfaction and patient satisfaction with information. Possible explanations exist for this unexpected result within the uncertainty literature, and by considering that individuals with high communication apprehension may still communicate well despite their anxiety. Statistical analysis also showed that communication apprehension predicts …