Social and Behavioral Sciences Commons^™

Communication Attitudes And Job Effectiveness Of Debt Collectors, Robert S. Embrey

Student Work

This study investigates the relationship between rhetorical sensitivity attitude sets (rhetorical sensitive (RS), noble self (NS), and rhetorical reflector (RR)), effectiveness and debt collectors. The questions to be answered are: (1) do debt collectors hold predominantly one attitudinal set more than another, and (2) does collector effectiveness correlate with any specific attitudinal set held. The measurement of attitudinal sets was accomplished using the RHETSEN instrument operationalized by Hart, Carlson, and Eadie in 1980. Collector effectiveness was determined by the collectors' manager or supervisor rating them from 1 through 7 on a semantic differential scale (1 labeled Poor and 7 labeled …