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A Quality Assessment Using The Baldrige Criteria: Non-Academic Service Units In A Large University, Susan M. Fritz

Department of Agricultural Leadership, Education and Communication: Dissertations, Theses, and Student Scholarship

"More for less" has become the challenge for higher education in the 90's. Budgets in higher education are shrinking at unprecedented rates, programs and services are being cut, and morale is plummeting. As a result, administrators are looking for creative reforms as they try to maintain quality on smaller budgets. One such reform is Total Quality Management (TQM). TQM has been widely applied to business and industry and the spread of TQM has been encouraged by a government-supported competition based on quality called the Malcolm Baldrige Award. The Baldrige Award scrutinizes seven areas: leadership, information and analysis, strategic quality planning, …