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Full-Text Articles in Social and Behavioral Sciences
Arizona Public Libraries Serving The Spanish-Speaking: Context For Changes, Denice Adkins, C. Sean Burns
Arizona Public Libraries Serving The Spanish-Speaking: Context For Changes, Denice Adkins, C. Sean Burns
Information Science Faculty Publications
Arizona is at the forefront of Latino population growth and political and racial politics. Three different factors could potentially influence the provision of library service to Latinos in the State of Arizona. These are (1) the growth of the Latino community and the consequent growth of its library needs, (2) the growth of state legislation that is hostile to immigrants and Latinos, and (3) the promotion of a pro-immigrant position by the library profession. This paper compares services to the Spanish-speaking in the State of Arizona from 1999 to 2009 in light of conflicting pro- and anti-immigrant sentiments operating in …
Where Do We Go From Here?: Informing Academic Library Staffing Through Reference Transaction Analysis, Bradley Wade Bishop, Jennifer A. Bartlett
Where Do We Go From Here?: Informing Academic Library Staffing Through Reference Transaction Analysis, Bradley Wade Bishop, Jennifer A. Bartlett
Information Science Faculty Publications
This study conducted a systematic sample of every 70th reference transaction from over a three-year period and analyzed 1,852 reference transactions asked at an academic library system's fifteen f2f service points as well as via telephone, e-mail, and chat. Findings indicate two-thirds of the total questions asked were location-based questions about the library. Also, 80.2 percent of location-based questions and 77.2 percent of subject-based questions were asked f2f. Analysis of location-based reference questions informs effective deployment of librarians and staff at library service points as well as the development of mobile library apps.