Social and Behavioral Sciences Commons^™

Successful Crisis Teams: Targeting Themes Related To Well-Being And Productivity, Dana Rae Vessio

Graduate School of Professional Psychology: Doctoral Papers and Masters Projects

While high staff turnover rates within the suicide prevention field negatively impact service delivery, they are poorly understood. Hotlines and other crisis-focused organizations cannot pinpoint what impacts well-being and productivity reliably across organizations or, rather, what creates an intersection of high points of productivity and well-being. This study employed a qualitative phenomenological approach to identify the impact of well-being and productivity amongst current and former crisis workers at a statewide hotline. Results revealed three major themes expressed by participants surrounding well-being; management support, communication, and self-regulation. Specific to productivity, participants expressed skill set and empathy as important themes related to …