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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Learning African-American History In A Synthetic Learning Environment, Adams Greenwood-Ericksen
Learning African-American History In A Synthetic Learning Environment, Adams Greenwood-Ericksen
Electronic Theses and Dissertations
Synthetic Learning Environments (SLEs) represent a hybrid of simulations and games, and in addition to their pedagogical content, rely on elements of story and interactivity to drive engagement with the learning material. The present work examined the differential impact of varying levels of story and interactivity on learning. The 2x2 between subjects design tested learning and retention among 4 different groups of participants, each receiving one of the 4 possible combinations of low and high levels of story and interactivity. Objective assessments of participant performance yielded the unexpected finding that learners using the SLE performed more poorly than any other …
Controlling Our Emotion At Work: Implications For Interpersonal And Cognitive Task Performance In A Customer Service Simulation, Moshe Feldman
Controlling Our Emotion At Work: Implications For Interpersonal And Cognitive Task Performance In A Customer Service Simulation, Moshe Feldman
Electronic Theses and Dissertations
Display rules are used by organizations to define appropriate behaviors and expressions while interacting with others in the workplace. Emotional labor is a function of the effort required to adhere to these display rules and has been associated with negative outcomes such as stress and burnout which can lead to higher levels of turnover and health care costs for the organization. In addition, evidence suggests that emotional labor may come at a cognitive cost as well. Hence, reducing the amount of emotional labor should be beneficial to both employees and organizations alike. The current study used a customer service simulation …